IT Infrastructure Manager

DataTech Recruitment; Kraaifontein; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Infrastructure Manager in Kraaifontein, Cape Town. You will lead technology operations to ensure business continuity while managing a skilled team. Responsibilities include overseeing critical IT infrastructure, maintaining high uptime, and implementing ITIL best practices. The ideal candidate has a degree or IT certifications, 5+ years of relevant experience, and expertise in networking and cloud technologies. This role offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary package

Professional development support

Collaborative work environment

Qualifications

• Minimum 5 years managing similar-sized technical teams.
• Proven track record of developing high-performing IT teams.
• Deep understanding of ITIL frameworks.

Responsibilities

• Lead and develop a skilled IT Service Desk team.
• Oversee Windows Server environments and network infrastructure.
• Establish SLA criteria for infrastructure availability and performance.
• Design and implement resilient infrastructure solutions.

Skills

Leadership

Problem-solving

Attention to detail

Communication skills

Education

Degree or relevant IT certifications

Tools

Windows Server

Office 365

Veeam

Fortigate firewalls

Hyper-V

Job description

IT Infrastructure Manager – Kraaifontein, Cape Town.

We’re seeking an experienced IT Infrastructure Manager to lead the technology operations and ensure seamless business continuity. This is a strategic leadership position where you’ll oversee critical IT infrastructure while building and mentoring a high-performing support team.

As the IT Infrastructure Manager, you’ll be the cornerstone of the technology operations, responsible for maintaining 99%+ uptime across all systems while driving continuous improvement initiatives. You’ll work in a dynamic environment where your expertise directly impacts business productivity and growth.

Salary: R60 000 – R70 000 per month.

What You’ll Do:

• Leadership & Team Management
  • Lead and develop a skilled IT Service Desk team of 5 professionals
  • Provide mentorship, training, and career development opportunities
  • Set performance objectives and conduct regular team reviews
  • Foster a customer-centric culture focused on service excellence
• Technical Operations
  • Oversee Windows Server environments, Active Directory, and Exchange systems
  • Manage network infrastructure including Fortigate firewalls, Netgear and Unifi switches
  • Administer Microsoft Office 365 and cloud-based services
  • Implement and maintain robust backup solutions using Veeam and similar technologies
• Service Delivery Excellence
  • Establish and monitor SLA criteria for infrastructure availability and performance
  • Implement ITIL best practices across Incident, Problem, and Change Management
  • Act as escalation point for complex technical issues and service disruptions
  • Conduct regular disaster recovery testing and business continuity planning
• Strategic Infrastructure Management
  • Design and implement resilient infrastructure solutions to minimise downtime
  • Plan and execute hardware/software upgrades and refresh cycles
  • Manage relationships with third-party service providers and vendors
  • Drive continuous improvement initiatives to enhance operational efficiency

What We’re Looking For:

Essential Requirements:

• Education: Degree or relevant IT certifications
• Certifications: MCSE + Security, Fortinet Certified Professional
• Experience: Minimum 5 years managing similar-sized technical teams
• Leadership: Proven track record of developing high-performing IT teams
• ITIL Knowledge: Deep understanding and practical application of ITIL frameworks

Technical Expertise:

• Windows Infrastructure: Advanced knowledge of Windows Server, Active Directory design and security
• Networking: Expert-level understanding of networking technologies, firewalls, and load balancers
• Cloud Technologies: Hands-on experience with Office 365 and hybrid cloud environments
• Virtualisation: Solid experience with Hyper-V and virtualised environments
• Security: Strong background in IT security and data protection compliance

Desirable Skills:

• ITIL Service Delivery Manager certification
• PowerShell scripting capabilities
• SharePoint administration experience
• Linux server knowledge

What Makes You Successful Here:

• You’re a natural problem-solver who thinks strategically while maintaining attention to detail.
• You thrive in fast-paced environments and can balance multiple priorities without compromising service quality.
• Your communication skills allow you to translate complex technical concepts for diverse audiences, from end-users to executive leadership.
• You’re passionate about technology and continuous learning, staying current with industry trends and best practices.
• Most importantly, you understand that technology serves people, and you’re committed to delivering exceptional user experiences.

What We Offer:

• Competitive salary package (R60,000 – R70,000 per month)
• Opportunity to lead and shape IT operations in a growing organisation
• Professional development and certification support
• Collaborative work environment with direct access to senior leadership
• Modern technology stack and tools
• Occasional out-of-hours support requirements (compensated accordingly)

Ready to Lead the IT Future?

If you’re an experienced IT professional ready to take ownership of critical infrastructure while building something meaningful, we want to hear from you. Join us in creating a technology environment that truly enables business success.