It Helpdesk Specialist - Remote Desktop Support

Tych Business Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech support company is looking for a Service Desk Agent in South Africa to serve as the first point of contact for technical support. You will respond to queries, diagnose issues, and manage service requests to ensure high levels of customer satisfaction. Candidates should have at least 3 years of experience in a service desk role and familiarity with ITIL methodologies. This position also offers opportunities for remote support and collaboration across regions.

Qualifications

• At least 3 years of experience in a service desk role.
• Strong ability to respond to queries and diagnose issues.
• Familiarity with ITIL methodologies.

Responsibilities

• Serve as the first point of contact for technical support.
• Manage service requests and ensure customer satisfaction.
• Provide remote support and collaborate across regions.

Skills

Customer service skills

ITIL understanding

Problem-solving skills

Job description

A leading tech support company in Cape Town is looking for a Service Desk Agent to serve as the first point of contact for technical support.

You will respond to queries, diagnose issues, and manage service requests while ensuring high levels of customer satisfaction.

Candidates should have at least 3 years of experience in a service desk role and a good understanding of ITIL methodologies.

The position provides an opportunity for remote support and cross-regional collaboration.