IT Helpdesk & Cybersecurity Support

Somewhere; Johannesburg; Remote; ZAR 400,000 - 500,000; Full time

Job summary

A global technology organization is seeking an IT Help Desk & Cybersecurity Support Specialist to provide technical assistance and ensure organizational security. This role requires 3 years of experience in IT support or cybersecurity and a degree in a technical field. Candidates should have strong technical skills and excellent communication abilities, working in a fully remote setup aligned with U.S. Mountain Time Zone. Salary ranges from $3500 to $4000 per month.

Qualifications

• 3 years of experience in IT support or cybersecurity roles.
• Technical proficiency in software applications, laptops, mobile devices, and other hardware.
• Working knowledge of cybersecurity principles and tools like NIST and ISO 27001.

Responsibilities

• Provide IT Help Desk support and troubleshoot hardware/software issues.
• Monitor networks for security breaches and respond to incidents.
• Create and maintain documentation for IT support activities.

Skills

Customer support

Technical support

Cybersecurity monitoring

Analytical skills

Communication

Education

Associate or Bachelor's degree in a technical field

Tools

Windows

MAC OS

Microsoft Office 365

Entra Active Directory

Job description

Overview

Job Title: IT Help Desk & Cybersecurity Support Specialist

Salary range: $3500 - $4000

Position Summary :

A skilled and proactive IT Help Desk & Cybersecurity Support Specialist is sought to provide technical assistance to global users and help safeguard the organizations digital infrastructure. This hybrid role combines frontline IT support with cybersecurity monitoring and response ensuring smooth IT operations strong organizational security and high user productivity.

The specialist will be responsible for troubleshooting hardware and software issues addressing security threats and proactively implementing security measures to protect digital assets.

Responsibilities

• IT Help Desk Support : Proficient in delivering outstanding customer support in a dynamic fast-paced environment.
• Proficient in Level 1 and 2 technical support including remote diagnosis and resolution of issues related to end-user laptops, mobile devices, printers, software, cloud-based applications and network connectivity.
• Proficient in providing day-to-day operational support for Microsoft Office 365, SharePoint, MAC OS, email, VPN, Power BI, Power Apps and other business applications.
• Proficient in managing user accounts, permissions and access rights in Entra Active Directory and other systems.
• Proficient in working with third-party vendors to remediate issues as needed.
• Proficient in escalating complex issues to senior IT staff or vendors as required.
• Proficient in assisting with onboarding and offboarding users.
• Proficient in creating and maintaining comprehensive documentation for internal and cloud systems.
• Proficient in documenting support requests and resolutions in an IT help desk ticketing system.

• Cybersecurity Support : Proficient in monitoring firewalls, computer networks and systems for security breaches or intrusions.
• Proficient in responding to security incidents and assisting in forensic investigations.
• Proficient in staying updated on emerging security threats and recommending improvements.
• Proficient in educating staff on cybersecurity best practices and phishing awareness.

Working Environment

Fully remote 40-hour-per-week position aligned with the U.S. Mountain Time Zone.

Extended support hours may be required as needed with 1.5x hourly pay for pre-approved after-hours and weekend support.

Qualifications

Education : Associate or Bachelors degree in a technical field.

Experience :

• 3 years of experience in IT support or cybersecurity roles.

Technical proficiency in Windows and MAC operating systems, software applications, laptops, mobile devices and other hardware.

Excellent analytical and problem-solving skills for diagnosing and resolving technical issues.

Proficient in verbal and written English communication for user engagement and accurate documentation.

Demonstrated ability to provide excellent customer service and end-user support.

Working knowledge of cybersecurity principles, tools and frameworks such as NIST and ISO 27001.

Proven ability to work collaboratively with IT teams and cross-functional departments.

Biopharma industry experience is preferred but not required.

Certifications

Certifications :

• Microsoft certifications including Modern Desktop Administrator Associate are a plus.
• Certified Information Security Manager (CISM) certification is a plus.

Key Skills

• Baan
• English Language
• Ideas
• Access
• Games
• Application Management

Employment Type :

Full Time

Experience :

years

Vacancy :

1

Monthly Salary Salary : 3500 - 4000