It Desktop And Network Support Dispatch South Africa

Brilliant Computers; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in IT support is seeking a technician to manage troubleshooting and fixing of desktops, laptops, and other hardware peripherals. The ideal candidate will have 1-3 years of IT support experience, strong communication skills, and an ability to work in a flexible project environment. Proficiency in Windows OS and networking is essential, along with skills in remote support tools.

Qualifications

• Minimum 1-3 years of IT support experience.
• Bilingual in English and local language (B2 level).
• Excellent communication skills, both written and oral.

Responsibilities

• Provide break/fix support, fault diagnosis, and resolution for core operating systems.
• Install, upgrade, and troubleshoot Windows 10, 11, and Mac OS systems.
• Support and resolve desktop faults for approved applications.

Skills

Troubleshooting

Communication

Networking

Tools

TeamViewer

MS Teams

Putty

ServiceNow

Remedy

Job description

Installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.

Technical Skills and Knowledge

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activities under instructions at sites and remotely.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Expertise in desk-side support and PC repair, including basic administration of Windows OS and Mac OS.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Support for peripheral and networking hardware such as monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and data panels under 'Smart Hands' capability.
• Strong troubleshooting skills for systems and network issues, including end-user network cabling.
• Advanced knowledge of computer hardware, chipsets, memory modules, and peripherals.
• Familiarity with operating systems, software applications, and remote connection tools: MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN.

Requirements

• Excellent communication skills, both written and oral, with clients and management.
• Ability to meet deadlines, take proactive ownership, and work with urgency.
• Bilingual in English and local language (B2 level).

Tools and Items

• Console cable for Cisco and Silver Peak devices.
• Internet-ready mobile device.
• Remote support tools: TeamViewer, MS Teams, Putty, remote connection software.
• Admin access to laptops.
• RJ45 port on laptops.
• Experience with ticketing tools such as ServiceNow or Remedy is an advantage.

Additional Responsibilities

• Provide break/fix support, fault diagnosis, and resolution for core operating systems and platforms.
• Support and resolve desktop faults for approved applications.
• Work with third-party vendors on complex AV issues.
• Maintain communication and ticket updates for incidents.
• Install, upgrade, and troubleshoot Windows 10, 11, and Mac OS systems, including Microsoft Office and authorized desktop applications.
• Support Apple Mac users with basic OS knowledge.
• Support printers and hardware, perform preventative maintenance, and remedial repairs.
• Use diagnostic tools for network and hardware/software troubleshooting.
• Possess broad IT knowledge, including networks, servers, AV, smart devices, and telecoms.
• Ability to work in a project-based environment with flexibility and teamwork.
• Minimum 1-3 years of IT support experience, with at least 18 months in Windows desktop support.