IT Desktop and Network Support Dispatch Port Elizabeth, South Africa.

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT solutions provider in South Africa is seeking a technician for onsite assistance in network troubleshooting and remediation. The role involves facilitating the Remote Support Team by providing physical access to network devices, performing basic configurations, and executing instructions accurately. Essential tools include a laptop with terminal capabilities and specific cable testing equipment. Join a dynamic team focused on delivering high-quality IT support services.

Qualifications

• Must understand network equipment types and layouts.
• Ability to follow remote instructions accurately.
• Capable of performing basic checks on network devices.

Responsibilities

• Enable physical onsite assistance for troubleshooting.
• Identify network ports and uplinks in racks.
• Patch and dress cables according to instructions.
• Coordinate with Remote Support Team for verification.

Skills

Basic understanding of network devices

Ability to follow remote instructions

Basic checks like link lights and port mapping

Cable dressing to professional standard

Coordination with Remote Support Team

Basic configuration skills

Tools

Laptop (Windows/macOS)

Console cable

Spare Patch Cord/Cable

Basic screwdriver kit

Basic cable testing tools

Crimping tool and cutter

RJ45 terminator

Labelling Machine

Job description

Overview

Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Responsibilities

• Engineer must have basic understanding of network devices sufficient to identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
• Network Device Rack & Stack: Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.
• Basic Configuration: Perform basic level initial actions (only as instructed by the Remote Support Team).
• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Required Tools

• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator rights.
• Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
• Crimping tool and cutter
• RJ45 terminator (surplus)
• Labelling Machine