IT Business Analyst III

Boardroom Appointments; Johannesburg; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A recruitment agency is seeking a skilled Business Analyst with 3-5 years of experience in the financial and insurance sector. The ideal candidate will possess strong project management abilities and a commitment to delivering excellent customer experiences. Responsibilities include overseeing project phases, managing deliverables, and ensuring quality assurance practices. The role offers opportunities for professional development and continuous learning. Candidates should hold a relevant degree or diploma.

Qualifications

• 3-5 years' experience as a Business Analyst in the financial and insurance sector.
• Strong analytical skills and ability to present findings strategically.
• Ability to manage and coordinate multiple projects effectively.

Responsibilities

• Manage deliverables on multiple projects for the business unit.
• Oversee Business Analyst-related phases of project life cycles.
• Deliver customer experience excellence aligned with organizational values.

Skills

Project management

Cost consciousness

Customer experience excellence

Business analysis

Process improvement

Quality assurance

Teamwork and collaboration

Continuous learning

Education

Relevant degree or diploma

Job description

Project Management

• Manage deliverables on multiple projects for the business unit and company.
• Oversee all Business Analyst-related phases of the project or service life cycle.
• Provide timely reporting of issues affecting project progress.

Cost Consciousness and Risk Management

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity.
• Identify and escalate potential risks leading to increased costs.
• Prevent wastage and identify process improvements to contain and reduce costs.

Customer Experience Excellence

• Deliver customer experience excellence aligned with organizational values and service standards.
• Build long-term relationships with customers based on trust.
• Collect and interrogate information and feedback to understand customer needs fully.

Project Coordination and Communication

• Manage and monitor all Business Analyst-related phases of the project or service life cycle.
• Coordinate, action, and resolve conflicts.
• Interact and communicate with relevant personnel in the organization regarding business requirements.

Business Analysis and Strategy

• Analyze business unit activities and trends against service standards and best practices.
• Present findings and work with the team to implement strategies addressing tactical and strategic goals.
• Analyze market trends and recommend adjustments or capitalize on current trends.

Process Improvement and Innovation

• Review, analyze, and document business systems and user needs.
• Implement, monitor, and control business processes according to quality standards, policies, and compliance.
• Research, enable, and consult on improvements and opportunities to harness technology.

Quality Assurance and Documentation

• Conduct quality assurance practices and procedures on end-user test plans.
• Design and document workflows, ensuring accurate reflection of changes and outstanding issues.
• Advocate the appropriate level of quality by resolving important defects.

Professional Development and Teamwork

• Assess own performance against competencies and skills required for delivery.
• Identify development needs and collaborate on effective solutions.
• Contribute to teamwork and inclusivity by working together to achieve team goals.

Continuous Learning and Industry Involvement

• Continuously access documentation, reports, research, and relevant information in the specialization area.
• Read widely to gather information from diverse sources.
• Analyze data and information relevant to the industry to gain insights into current and future trends.
• Actively participate in the industry or discipline beyond the immediate organizational environment.

Qualifications and Experience

• Preferred Qualification: Relevant degree or diploma.
• Experience: 3-5 years as a Business Analyst in the financial and insurance sector.