IsiNdebele Call Center Agent

mPower People Solutions; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service provider in Century City is seeking individuals for a project-based role focused on delivering exceptional customer service. Responsibilities include answering customer inquiries, providing product information, and resolving issues. Candidates must be bilingual or multilingual and have at least 6 months of inbound customer service experience. The position offers a basic salary of R9500 per month without incentives, with a fixed-term contract from March 2025 to April 2026.

Qualifications

• 6 to 12+ months of inbound customer service experience is required.
• Must have a clear criminal record.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the in-house operating system.
• Complete call logs and reports.
• Assist irate members and escalate when required.

Skills

Bilingual or multilingual communication

Problem-solving

Customer service skills

Education

Matric/Grade 12

Job description

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract & transactional inquiries.

Key Responsibilities May Include But Are Not Limited To

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained and quality standards are met at all times
• Perform daily administrative functions and accurately capture required information in various CRM systems

Please Note

• You must be bi-lingual or multilingual to be considered for this position
• Location: Century City (must be able to travel to start an 8 am shift)
• Basic Salary: R9500 per month (no incentives or commissions)
• Type of contracting: Project-based fixed term contract
• 4-week training program (Paid on the normal salary)
• Must have 6 to 12+ months of inbound customer service experience
• Fixed-term Contract period: Start date: 1st March 2025 – 30 April 2026.
• Shift times: 8 am to 5 pm Mon to Friday and every second Saturday 8 am to 12 pm (if you work on a Saturday then you would work from Tuesday to Friday 8:30 am to 4:30 pm)
• No benefits
• Must have Matric/Grade 12
• Must be available to start immediately
• MUST HAVE A CLEAR CRIMINAL RECORD