Integrations Specialist

Network International; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial technology firm in Cape Town is seeking an entry-level role focused on assisting merchants with integrating into various systems. Responsibilities include managing integration projects, providing technical support, and creating detailed documentation. Candidates should have strong HTML knowledge, experience with tools like Postman, and a helpful attitude. The ideal candidate will be highly computer literate with a good grasp of eCommerce and payments.

Qualifications

• Essential HTML knowledge for integrating with merchants.
• Experience with tools like Postman and Chrome Developer Tools.
• Highly computer literate and knowledgeable about eCommerce.

Responsibilities

• Assist merchants with technical integration queries.
• Manage integration projects for Enterprise merchants.
• Create detailed integration documentation for merchants.
• Troubleshoot integration and technical issues using sandbox environments.

Skills

HTML knowledge

Experience with Postman

Experience with Chrome Developer Tools

Experience with FileZilla

Computer literacy

Knowledge of eCommerce

Proficient in English

Customer Service experience

Understanding of PHP

Education

Diploma/degree/course in a computer-related field

Job description

About us

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct-to-consumer card segment as well.

Job description

Assisting new and existing merchants with integrating into the various systems we support. Using existing products and services as well as designing new ones to meet merchant's needs. The company may (in its absolute discretion) require you to perform duties which may fall outside of your job title and/or job description or to perform any other reasonable and lawful duties.

About the role

Assisting new and existing merchants with integrating into the various systems we support. Using existing products and services as well as designing new ones to meet merchant's needs.

Responsibilities

• Assist merchants and their developers with integration and technical related queries
• Support our own internal teams with escalated queries
• Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements
• Manage integration projects for Enterprise merchants – being the main technical point of contact to advise on all integration related queries throughout the integration process
• Create integration documents detailing Enterprise Merchant integrations
• Join meetings with merchants and their developers when required – troubleshooting and configuration assistance
• Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with
• Submit knowledge base items monthly – internal and external knowledge base
• Plugin testing and troubleshooting

Qualifications

• HTML knowledge, essential
• Experience with either Postman, Chrome Developer Tools, or FileZilla
• Highly computer literate, especially with regards to internet matters
• Solid knowledge of eCommerce, Payments and transacting online (online shopping, internet banking)
• Proficient in written and spoken English
• Helpful, willing, and friendly attitude
• Elevated level of professionalism and work ethic
• The ability to self-manage
• A natural curiosity of anything technical and how to solve those issues (if you do not know the answer, you will persist, do research, and help the customer to the very end)
• Experience in Customer Service, a bonus
• Understanding PHP (or any other programming language) a bonus
• Experience integrating with any payment gateway, a great bonus
• Diploma/degree/course in any computer-related field, a bonus

Seniority level

Entry level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

IT Services and IT Consulting