Intake Verification Specialist (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic BPO company is seeking an Intake Verification Specialist to support US-based healthcare clients. This fully remote role requires attention to detail and experience in documentation verification. Responsibilities include verifying intake documents and ensuring compliance. Applicants must have strong organizational skills and basic computer proficiency. Experience in healthcare is an advantage but not essential.

Qualifications

• Previous experience in auditing or compliance roles is preferred.
• Strong attention to detail for managing documentation tasks.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Receive and cross-reference intake documents and session notes.
• Ensure correct modifiers and codes are applied in documentation.
• Maintain systems and trackers for verification tasks.

Skills

Attention to detail

Organizational skills

Basic computer skills

Tools

MS Office

Outlook

Job description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing operational support to U.S.-based companies. We are not a recruitment agency—we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking an Intake Verification Specialist to support our US-based healthcare client. In this role, you will ensure accuracy and compliance in client intake and session documentation, verifying details and escalating any discrepancies. This position is ideal for detail-oriented professionals who enjoy structured tasks and maintaining high standards of quality.

PLEASE NOTE

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Job Responsibilities (not limited to)

• Receive insurance requests and cross-reference all intake documents and session notes.
• Ensure the correct modifiers and codes are applied in documentation.
• Maintain systems and trackers to monitor and manage verification tasks.
• Escalate discrepancies or issues to management as needed.
• Support operational efficiency by following standardized processes accurately.
• Collaborate with other team members to ensure consistent and high-quality verification.

Qualifications

• Previous experience in auditing, documentation verification, or compliance roles preferred.
• Strong attention to detail and ability to manage repetitive or time-consuming tasks efficiently.
• Excellent organizational skills and ability to follow processes accurately.
• Basic computer skills, including MS Office and Outlook.
• Experience in healthcare or ABA services is a plus, but not required.
• Ability to maintain confidentiality and handle sensitive information professionally.

If you are not contacted within 14 working days, please consider your application unsuccessful.