Insurance Contact Center Team Lead

Sanlam Limited; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance provider in Johannesburg is seeking a Team Manager to oversee consultants in the contact centre. The ideal candidate should have experience in managing teams, ensuring exceptional customer service, and driving performance. Responsibilities include mentoring staff, managing performance, and leading team development. Candidates need at least a National Diploma and 3-4 years' operational experience in the insurance industry. This role offers an opportunity to build a successful career within a dynamic organization.

Qualifications

• 3-4 years of operational experience in the insurance industry.
• Experience in managing teams and providing exceptional customer service.

Responsibilities

• Oversee consultants in the contact centre.
• Mentor staff and manage performance.
• Lead team development.

Skills

Team management

Customer service

Performance driving

Education

National Diploma

Job description

A leading insurance provider in Johannesburg is seeking a Team Manager to oversee consultants in the contact centre.

The ideal candidate will have experience in managing teams, ensuring exceptional customer service, and driving performance.

Responsibilities include mentoring staff, managing performance, and leading team development.

Candidates should possess at least a National Diploma and 3-4 years' operational experience in the insurance industry.

This role offers an opportunity to build a successful career within a dynamic organization.