Insurance Client Success & Retention Advisor

Absa Group; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A major South African bank in Johannesburg is seeking a customer service representative to provide dynamic support. Responsibilities include answering calls, resolving queries, and upselling indirect insurance products. Candidates should hold a Further Education and Training Certificate (FETC) and have experience in financial advice and compliance with legal standards. The role is integral to enhancing customer satisfaction and ensuring service quality.

Qualifications

• Experience with customer service and handling queries.
• Familiarity with insurance products and financial advice.
• Compliance with FAIS Fit and Proper Requirements.

Responsibilities

• Answer incoming calls timeously and resolve customer queries.
• Upsell indirect insurance products to customers.
• Ensure customer satisfaction and quality assurance of service.

Skills

Dynamic customer service

Call resolution

Quality assurance

Financial advice

Education

Further Education and Training Certificate (FETC)

Job description

A major South African bank in Johannesburg is seeking a customer service representative to provide dynamic support. Responsibilities include answering calls, resolving queries, and upselling indirect insurance products. Candidates should hold a Further Education and Training Certificate (FETC) and have experience in financial advice and compliance with legal standards. The role is integral to enhancing customer satisfaction and ensuring service quality.