Installation Support Agent

Tracker South Africa; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology company in Gauteng is seeking an Installation Support Agent to ensure high standards in customer service and resolve queries efficiently. The role involves maintaining relationships with partners, managing scheduling and fitments, and reporting daily statistics. Candidates must have a Matric certificate and at least one year of Contact Centre experience. Benefits include Medical Aid and Provident Fund, contributing to a supportive work environment where pressure and efficiency are critical.

Benefits

Medical Aid

Provident Fund

Qualifications

• At least 1 year of experience in a Contact Centre.
• Experience in a technically oriented environment.
• Excellent typing and data capturing skills.

Responsibilities

• Build and maintain relationships with partners.
• Ensure Customer Service standards are maintained.
• Provide service to various departments and regions.

Skills

Excellent communication skills

Analytical skills

Time management

Technical experience

Ability to work under pressure

Education

Matric certificate

Job description

Overview

Tracker is seeking an Installation Support Agent to join the Installation Support division at our Head Office. The successful candidate will be responsible for upholding exceptional customer service standards, resolving customer queries, and thriving in a fast-paced, high-pressure environment.

Responsibilities

• Establish, build and maintain relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as to other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow up leads/queries.
• Schedule fitments of Tracker units.
• Liaise with technicians regarding appointments and rescheduling.
• Check/maintain high quality of schedules.
• Monitor effective utilization of Tracker technicians.
• Outsource work to fitment centres.
• Maintain local and regional scheduling relationships.
• Manage potential cancellations.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA's.

Qualifications

• Matric with at least 1 year Contact Centre experience.
• Experience in a technically oriented environment.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills, including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Confidence in voice recording of calls.
• Excellent time management - work with time controls.
• High levels of self-discipline.
• Ability to work independently.

Benefits

Medical Aid, Provident Fund.

NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.