Inspector

Sun International; Worcester; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading gaming establishment in Worcester seeks a Supervising Casino Table Manager. The role involves overseeing casino table operations to ensure adherence to company standards and providing an excellent guest experience. Candidates should have at least a Grade 12 qualification, some supervisory experience, and excellent communication skills. Competence in handling cash and familiarity with gaming operations is essential. This position involves a mix of customer interaction and technical oversight at the casino tables.

Qualifications

• 1 year experience as a Table dealer or supervisory experience preferably in the gaming industry.
• Must be able to communicate effectively in English.

Responsibilities

• Supervise and monitor casino tables to enhance guest experience.
• Ensure compliance with company standards and gaming regulations.
• Communicate game information and provide commentary.

Skills

Problem Solving

English verbal communication skills

Numerical skills

Dealing with Customers

Handling conflict

Education

Grade 12 or equivalent national qualification in gaming operations

Supervisory qualification (preferred)

Tools

MS Office

Gaming Tables equipment

Job description

Job Purpose

Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Key Performance Areas

Tables Inspection

• Monitors Gaming Tables and Dealers
• Ensures relevant game information is communicated
• Keeps Gaming Floor Manager informed of information relevant to the games
• Provides audible and precise game commentary
• Communicates equipment defects
• Validates pay-outs
• Accurately tracks guests play on Casino system
• Identifies and escalates cheating and suspicious activities
• Controls discretionary/ complimentary spend
• Float management
• Opening and closing of tables
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to management on the performance and challenges on the tables floor

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conducts performance contracting, reviews and development
• Identifies performance gaps
• Conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Informs department / staff of information required to perform the duties and tables floor operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA

Education and Experience

• Grade 12 or equivalent national qualification in gaming operations
• An additional supervisory qualification is preferred
• 1 year experience as a Table dealer or previous Supervisory experience preferably obtained in the gaming industry

Skills and Knowledge

Core & Personal behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience
• Honesty in the handling of cash Presentable

Technical / proficiency competencies

• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Inspecting tables games including Roulette / Blackjack
• Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Proficient MS Office skills

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.