Inside Sale Representative

Talent Sam; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading promotional products supplier is seeking an Inside Sales Representative in Durban, KwaZulu-Natal. This role focuses on building strong client relationships, managing accounts, and ensuring customer satisfaction. Candidates need a minimum of 2 years' inside sales experience, strong communication skills, and proficiency with CRM systems. The position involves making daily outbound calls, managing account data, and providing tailored recommendations to clients to drive sales growth.

Qualifications

• Minimum 2 years of experience in inside sales or a similar customer-facing role.
• Strong communication and influencing skills across all levels.
• Proven track record of delivering customer-centric solutions.
• Excellent organizational skills and attention to detail.
• Experience in promotional products industry required.

Responsibilities

• Serve as the primary contact for assigned accounts.
• Build and maintain long-term relationships with clients.
• Ensure timely delivery of products and services.
• Make a minimum of 30 outbound calls per day.
• Handle inbound customer calls professionally.

Skills

Strong communication skills

Sales negotiation

Customer relationship management

Presentation skills

Attention to detail

Education

Minimum 2 years of completed college coursework

Degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Founded in 1993, Our Client is a premier supplier of personalized gift and promotional products for the North American and global advertising specialty market. Our Client was also awarded a Silver Sustainability Rating from EcoVadis and was voted "Greatest Companies to Work For" by PPAI in 2024. Providing more than 3,000 top-quality products in diverse categories, Our Client persistently reinvents the promotional products industry with exceptional product selections, innovative solutions, and unequaled customer support.

Position: Inside Sales Representative

We are seeking a motivated and customer-focused Inside Sales Representative to join their team. This role is responsible for building strong client relationships, managing accounts, and ensuring customer satisfaction. You will serve as the main point of contact for clients, driving sales growth within your assigned territory.

Key Responsibilities

• Serve as the primary contact for all matters related to assigned accounts or territories.

• Build and maintain long-term, positive relationships with clients.

• Ensure timely and successful delivery of products and services that align with client needs and company objectives.

• Maintain comprehensive knowledge of accounts and contacts within your territory.

• Update and manage customer data in the CRM system.

• Meet or exceed assigned revenue goals.

• Make a minimum of 30 outbound calls per day to engage with clients and prospects.

• Create and send targeted email campaigns and promotional blasts on a weekly or biweekly basis.

• Respond to all customer emails within one hour or less.

• Handle inbound customer calls and inquiries professionally.

• Become a subject matter expert on the clients products, pricing, and decoration methods.

• Provide proactive and reactive recommendations to customers for products and projects.

• Create and deliver virtual product presentations tailored to client needs.

• Follow up on all leads, opportunities, sample requests, and projects.

• Enter and manage sample requests.

• Resolve customer issues and escalated challenges when necessary.

• Identify opportunities for upselling and cross-selling.

• Provide backup support to fellow team members as needed.

Qualifications

• Minimum 2 years of experience in inside sales or a similar customer-facing role.

• Strong communication and influencing skills, with the ability to engage stakeholders at all levels.

• Proven track record of delivering customer-centric solutions.

• Experience with CRM and ERP systems.

• Excellent organizational skills and attention to detail; able to manage multiple projects simultaneously.

• Strong listening, negotiation, and presentation abilities.

• Effective verbal and written communication skills.

• Minimum of 2 years of completed college coursework; a degree is preferred.

• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Access.

• Ability to compile and interpret sales reports.

• Prior experience in the promotional products industry a requirement.