Infrastructure Technician (Swellendam)

Sentraal-Suid Co; Oos-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A South African company is seeking an Infrastructure Technician to join its IT Department in Humansdorp. The successful candidate will provide technical support, troubleshoot issues, and maintain the IT infrastructure. Required qualifications include CompTIA A+ and N+ certifications, with 3-5 years of experience in IT support. Strong problem-solving abilities and teamwork skills are essential. This role involves collaboration and demands a willingness to work after hours as needed.

Qualifications

• CompTIA A+ and N+ certifications are a requirement.
• 3-5 years of experience in IT support or a similar role.
• Proficiency in Windows/Linux OS, Microsoft Office 365, and basic networking tools.

Responsibilities

• Diagnose and resolve hardware, software, and basic network problems.
• Install, configure, and update operating systems and applications.
• Provide on-site and remote technical support to staff.

Skills

Troubleshooting

Technical support

Problem-solving

Teamwork

Education

CompTIA A+ certification

CompTIA N+ certification

3-5 years of experience in IT support or similar role

Tools

Windows/Linux OS

Microsoft Office 365

Basic networking tools

ITSM systems

ConnectWise

MS SQL

Job description

SSK currently has a career opportunity available in its Information Technology Department, Humansdorp. The Infrastructure Technician will provide technical support and maintain the IT infrastructure for our operations in Humansdorp. The ideal candidate will troubleshoot hardware, software, and basic network issues; ensure system security; support end-users; and collaborate with teams in a dynamic environment.

Responsibilities

• Diagnose and resolve hardware, software, and basic network problems for desktops, laptops, servers, and peripherals.
• Install, configure, and update operating systems, applications, and security software.
• Provide on-site and remote technical support to staff, including training on IT best practices.
• Perform routine backups, data recovery, and system upgrades to minimize downtime.
• Collaborate with senior IT staff and the dedicated network team on projects like system migrations or cybersecurity enhancements.

Requirements

• CompTIA A+ and N+ certifications are a requirement.
• 3-5 years of experience in IT support or a similar role.
• Proficiency in Windows/Linux OS, Microsoft Office 365, and basic networking tools (e.g., TCP/IP, VPN).
• Knowledge of cybersecurity principles and hardware repair.
• Strong problem-solving skills, attention to detail, ability to work independently, and excellent teamwork abilities are essential.
• General knowledge of IT Service Management (ITSM) systems is key; familiarity with ConnectWise is a plus.
• Basic knowledge of MS SQL is a plus.
• Willingness to work after hours when overtime is approved on a project.
• Valid driver's license and willingness to travel locally as needed.

Please consider your application unsuccessful if you have not received feedback within one month of the closing date. SSK reserves the right not to fill any position. SSK is an equal-opportunity employer.