Information Liaison Officer

Sydsen Group (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive organization in Gauteng is seeking a dynamic Information & Liaison Officer to provide excellent customer service and manage enquiries. The ideal candidate must have Grade 12 and previous call centre experience. Strong communication skills and fluency in an additional South African language are advantageous. This role supports the organization's commitment to customer satisfaction and industry compliance.

Qualifications

• Previous call centre experience is essential.
• Proficiency in English and at least one additional South African language.
• Knowledge of the Consumer Protection Act and the South African Automotive Industry Code of Conduct is advantageous.

Responsibilities

• Handle incoming telephone enquiries and requests for advice.
• Update and maintain the complaints management system.
• Provide advice on the Consumer Protection Act.
• Liaise with internal staff across all levels.

Skills

Fluency in additional South African languages

Strong computer literacy

Excellent interpersonal and communication skills

Education

Grade 12 (Matric)

Job description

An established organisation in the automotive sector is seeking a dynamic, service-driven Information & Liaison Officer to join their team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys assisting customers, and communicates with confidence and professionalism.

If you’re motivated, organised, and passionate about delivering excellent service, this is a great opportunity to make a meaningful impact.

Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.

Requirements

• Grade 12 (Matric)
• Previous call centre experience (essential)
• Fluency in additional South African languages (advantageous)
• Ability to work effectively under pressure
• Knowledge of the Consumer Protection Act (advantageous)
• Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
• Strong computer literacy
• Proven call centre experience
• Proficiency in English and at least one additional South African language
• Excellent interpersonal and communication skills
• Good health and the ability to manage high-volume workloads

Duties and Responsibilities

• Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
• Update and maintain the complaints management system.
• Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
• Liaise effectively with internal staff across all levels.