Incident Response Tech Lead — Client‑Focused IR Leadership

Fusiontek; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A Managed Security Service Provider in Durban, South Africa, seeks an Incident Response Technical Lead. This proactive role requires leading incident response recovery efforts with an emphasis on client communication and a broad technical foundation. Candidates must possess strong leadership skills and deep knowledge of various technical areas, including networking and operating systems. The role offers competitive salary and comprehensive benefits, with a unique team culture.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Fun team culture events

Qualifications

• Must have excellent comprehension and communication in English.
• Leadership experience in a technical team is required.
• Broad knowledge of Office / Azure cloud services is necessary.
• Must be familiar with Active Directory and complex networking troubleshooting.
• Understanding of system architecture and OS performance is crucial.

Responsibilities

• Manage incident response recovery efforts from start to finish.
• Conduct daily update calls and manage associated reporting.
• Use ticketing systems to track project tasks.
• Serve as an escalation point for technical inquiries.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Knowledge of complex networking troubleshooting

Broad understanding of operating systems

Advanced OS troubleshooting skills

SQL DB knowledge

Advanced firewall configuration skills

Experience troubleshooting ingress/egress issues

Familiarity with diverse firewall UIs

Understanding of system architecture

Time management skills

Superb verbal and written communication

Recovery/remediation experience

Experience in a ticketing system

Job description

A Managed Security Service Provider in Durban, South Africa, seeks an Incident Response Technical Lead. This proactive role requires leading incident response recovery efforts with an emphasis on client communication and a broad technical foundation. Candidates must possess strong leadership skills and deep knowledge of various technical areas, including networking and operating systems. The role offers competitive salary and comprehensive benefits, with a unique team culture.