Inbound Telesales - Stationery Industry

Avatar Advisory - Avatar Human Capital; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sales company is looking for a candidate to handle inbound sales inquiries and orders for office consumables. The ideal candidate will possess strong customer service skills, 3 years of inbound call center experience, and be able to effectively communicate and resolve customer queries. Responsibilities include processing orders and maintaining customer accounts in a CRM system while meeting daily sales targets. Candidates with knowledge in office supplies will have an advantage.

Benefits

Commission based on performance

Standard business hours

Qualifications

• 3 years inbound call center experience required.
• Strong verbal communication and telephone etiquette.
• Basic computer literacy (CRM, email, MS Office).

Responsibilities

• Receive and handle inbound sales calls and emails.
• Process orders for stationery and office supplies.
• Identify upselling and cross-selling opportunities.

Skills

Customer service

Inbound call center experience

Sales communication

CRM proficiency

Attention to detail

Job description

Job Purpose

To handle inbound sales enquiries and orders for stationery and office consumable products, providing excellent customer service while maximising sales opportunities and maintaining strong customer relationships.

Position Area: Nelspruit (Rocki’s Drift)

• 3 years Inbound Call center experience
• Stationary experience will be advantage but not limited to
• 3 years Customer Service experience
• Good communicator

Key Responsibilities

• Receive and handle inbound sales calls, emails, and online enquiries
• Process orders accurately for stationery, office supplies, and consumables
• Identify upselling and cross-selling opportunities during customer interactions
• Provide product information, pricing, availability, and promotions
• Maintain and update customer accounts on the CRM system
• Follow up on quotations, backorders, and customer enquiries
• Resolve basic customer queries and elevate issues where required
• Meet daily and monthly sales targets and KPIs
• Ensure high levels of customer satisfaction and retention

Minimum Requirements

• Previous tele-sales, call centre, or customer service experience
• Knowledge of stationery or office consumables (advantageous)
• Strong verbal communication and telephone etiquette
• Basic computer literacy (CRM, email, MS Office)
• Ability to work in a fast‑paced sales environment

Preferred / Advantageous

• Experience in B2B inbound sales
• Familiarity with product ranges such as paper, ink & toner, office furniture, and cleaning supplies
• Sales or customer service qualification
• Experience working with ERP or order‑processing systems

Key Competencies

• Customer‑focused attitude
• Sales‑driven mindset
• Attention to detail and accuracy
• Time management and reliability
• Team collaboration

Working Conditions

• Office‑based / call‑centre environment
• Standard business hours (with possible overtime during peak periods)
• Commission or incentive structure based on performance