In Room Dining Supervisor

21c Museum Hotels; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Cape Town seeks a Supervisor dedicated to ensuring excellent guest service. The ideal candidate will lead the In-Room dining team, ensuring compliance with standards and policies while providing a warm and personal experience for guests. Responsibilities include training staff, handling guest inquiries, and promoting teamwork. Strong leadership and communication skills, along with a comprehensive knowledge of food service standards, are essential. Join us to deliver exceptional hospitality.

Qualifications

• Strong leadership qualities to guide a team in food and beverage service.
• Excellent communication skills to interact effectively with guests and colleagues.
• Knowledgeable about food menus, service standards, and cashiering procedures.

Responsibilities

• Ensure compliance with hotel policies and service standards.
• Lead and motivate the In-Room dining team to provide excellent guest service.
• Attend training sessions and stay updated on menu and service changes.

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of Position

The position of Supervisor is dedicated to exceeding expectations of our guests to ensure the highest level of service is consistently provided. Teamwork is the key to success in providing a warm and personal experience. The Supervisor’s role will be to ensure excellent guest service is rendered with the support of the In‑Room dining team. The Supervisor will ensure, all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.

Responsibilities

• To report for duty punctually, in full uniform according to appearance and grooming standards
• To promote and maintain a positive working relationship at all times with all colleagues.
• Being a leader, he/she needs to lead by example, therefore needs to demonstrate a complete understanding of all policies and procedures as per the Fairmont standards.
• To follow all departmental policies, procedures and set service standards as outlined in Fairmont Standards.
• To consistently offer professional, friendly and warm hospitality to all guests.
• To foster and practice teamwork and cooperation with all other positions existing in the outlet.
• To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements.
• To take ownership and uphold the values.
• To act according to the general Food and Beverage Basics.
• To use empowerment to turn challenges into opportunities.
• To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined in the Job Task List.
• To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list.
• To know about menu items, ingredients, preparation methods and garnishes for all dishes.
• To be able to guide the guest through the menu and make any suggestions or recommendations in the guests’ interest.
• To be able to answer any guest question about food items, beverages and wines in an informative and helpful way.
• To be aware of all cashiering procedures and the handling of all payment methods.
• To understand and follow all Micros procedures and policies as per the Fairmont standards.
• To lead and guide the Servers and Food Runners, ensuring efficient and effective teamwork.
• To communicate all service requirements to the respective team members in an efficient and effective way.
• To be an effective speaker and pass necessary information in briefings.