ICQA 3P Team Leader

Amazon; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global technology company in Johannesburg seeks a 3p Team Leader to supervise daily operations and ensur safety and quality standards. You'll need a high school diploma and at least 1 year of experience with computers. This role requires flexibility in scheduling and the ability to perform physical tasks. Join us in fostering an inclusive workplace that values diversity and innovation while delivering excellent results for customers.

Benefits

Equal opportunity employer

Inclusive culture

Qualifications

• 1+ years of working experience with computers and Microsoft Office.
• Ability to work overtime and a flexible schedule.
• Capable of lifting up to 49 pounds and standing/walking during shifts.

Responsibilities

• Plan staffing and resource needs for the function.
• Supervise daily operations ensuring safety and quality.
• Train, mentor, and develop team members to optimize performance.

Skills

Computer skills

Teamwork

Communication

Problem-solving

Education

High school or equivalent diploma

Tools

Microsoft Office

Job description

Responsibilities

• As a 3p Team Leader, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function.
• Identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity.
• Supervising day-to-day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations.
• Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication.
• Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
• Prioritizing appropriately meeting deadlines.
• Exhibiting professional behavior while coping well with ambiguity and change, and driving results and approaching obstacles proactively.
• Ensuring company policies are communicated and enforced consistently.
• Sourcing and nurturing ideas and rolling them into the creation of improvement plans.
• Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization.
• Working closely with HR, Facilities, Safety and IT to build and secure support and resources for projects and initiatives.
• Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management.
• Assisting with the establishment of long-term operational strategic plans.
• Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth.
• Recognizing top performance, coaching and progressive discipline for poor performance.
• Proposing and implementing improvements in equipment and processing methods.
• Conducting time‑card review daily and weekly to ensure pay accuracy.
• Performing other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed, including an expectation to arrive at least 30 minutes early and remaining at least 30 minutes at the end of shift to complete pass‑downs, reports and time‑card reviews.

Qualifications

• High school or equivalent diploma.
• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• Work 40 hours/week, and overtime as required.
• Work a flexible schedule/shift/work area, whale weekends, nights, and holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and perform frequent push, pull, squat, bend, and reach tasks.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copyjë either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.