Hybrid Pet Policy Support Specialist

ELMO Cloud HR & Payroll; Newcastle; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance provider in Newcastle is seeking a Pet Service Consultant to join their dedicated team. In this customer-focused role, you will support pet owners by delivering exceptional experiences and resolving enquiries with empathy. Ideal candidates will have experience in customer service, strong communication skills, and a genuine care for people and pets. Enjoy a supportive work environment with competitive remuneration and wellness programs.

Benefits

Competitive remuneration

Supportive hybrid work environment

Wellbeing Program

Volunteer opportunities

Reward and Recognition Program

Qualifications

• Experience in customer service, call centre, or sales environments.
• High emotional intelligence and empathy toward people and pets.
• Customer-first mindset with confidence to uncover customer needs.
• Strong written and verbal communication skills.
• Computer literacy with multitasking ability across systems.

Responsibilities

• Be the first point of contact for pet insurance customers.
• Provide clear and accurate information on policies and coverage.
• Process policy updates, renewals, and cancellations efficiently.
• Resolve customer issues with empathy and professionalism.
• Ensure compliance with industry regulations and maintain records.
• Stay informed on product updates and identify improvement opportunities.
• Collaborate with colleagues to enhance customer experience.

Job description

A leading insurance provider in Newcastle is seeking a Pet Service Consultant to join their dedicated team. In this customer-focused role, you will support pet owners by delivering exceptional experiences and resolving enquiries with empathy. Ideal candidates will have experience in customer service, strong communication skills, and a genuine care for people and pets. Enjoy a supportive work environment with competitive remuneration and wellness programs.