Hvac Field Engineer

Execustaff Recruiting Services; Remote; ZAR 300 000 - 500 000; Full time

Job summary

A recruiting firm in South Africa is seeking a candidate for a post-sales HVAC technical role. This position requires strong HVAC knowledge, including troubleshooting experience. The ideal candidate will possess a Diploma in Engineering and have 3-5 years of relevant experience. Responsibilities include commissioning systems, maintaining customer satisfaction, and preparing documentation. The role requires 20% office travel and 80% external site visits, demanding flexibility and the willingness to travel. A focus on effective communication and problem-solving is essential.

Qualifications

• 3–5 years of post-sales experience.
• Hands-on installation and troubleshooting experience on VRF and Splits.
• Ability to train contractors on product installation and maintenance.

Responsibilities

• Conduct visual/spot commissioning of installation and troubleshoot systems.
• Maintain commissioning and startup reports of all sites.
• Prepare presentations for common site issues and report to the Team Leader.

Skills

HVAC technical knowledge

Cycle analysis

Communication skills

Problem solving

Education

Diploma in Engineering

Tools

Microsoft Office (Word, Excel, PowerPoint)

CAD or Revit

Job description

Purpose

To cover all aspects of post‑Sales, understanding of the Company’s FE (Field Event) engineering and the Company’s installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start‑up the systems, troubleshooting and ensuring customer satisfaction at all times.

Key Responsibilities

• Technical Knowledge – HVAC technical knowledge is a must (both product and installation). Must know HVAC basics, Pressure–Enthalpy chart, Psychrometric chart. Can do cycle analysis with manual gauge as well as using software. Hands‑on installation and troubleshooting experience on VRF, Splits is a must. Quick learner to understand Company standards and implement them on site to ensure quality installation and stable operation. Knowledge of electrical components and its functioning. Instant technical problem identifier and derive solution to rectify the issue. Must be able to train the contractors/installer on site and in the Company’s academy on product installation, commissioning, maintenance and troubleshooting.
• Brand Image and Customer Management – Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly. Must respect customer and empathize their pain point(s). Willing to add more to his/her work to ensure customer satisfaction. Administered communication skill is necessary while interacting with the customer.
• Reporting – Updating the Company’s internal system by filling in field/project information in accordance with FE process. Maintain commissioning and start‑up reports of all sites in the Company’s format and share with contractors and relevant team member(s). To prepare presentations for common site issues/improvement scopes and report to Team Leader.

Required Qualifications and Experience

• Diploma in Engineering.
• 3–5 years of post‑sales experience.
• Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add‑on.

Required Competencies

• Highly motivated, outgoing personality with a focus on customer satisfaction.
• Problem solver.
• Excellent communication skills with the ability to maintain happy customers.
• Honesty, integrity and ethical conduct at all times.
• Passionate and self‑driven.
• Communicate effectively, both orally and in writing.
• Able to attend to customers request on a short period or no period at times.
• Walk an extra mile to ensure the work is done in the stipulated time.

Travel Requirements

Will be required to travel to customers Office 20% (training, Company system update, reports), External 80% (site visit, commissioning, troubleshooting) of the working week. Minimum of three nights away from home ad hoc. Willingness and ability to travel nationally and internationally when required.