Human Resource Officer (BPO/Call Center)

Black Pen Recruitment; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency based in Cape Town seeks a Human Resource Officer. The ideal candidate will deliver HR services to support business needs, manage onboarding processes, oversee wellness initiatives, and ensure compliance with labor policies. Candidates should have a Bachelor's degree in HR or equivalent, with at least 2 years of experience in HR roles. This full-time position requires strong communication and leadership skills, among others. Join a collaborative team and contribute to operational successes.

Qualifications

• Matric qualification is required.
• Minimum 2 years working experience in HR roles such as HR Consultant or HR Officer.

Responsibilities

• Ensure HR onboarding packs are ready before new staff start.
• Conduct HR onboarding during the first week.
• Enhance the onboarding process through initiatives.
• Oversee wellness initiatives by the HR department.
• Seek interventions to improve wellness.
• Manage performance and develop leadership coaching.
• Participate in operational transformation efforts.
• Facilitate team effectiveness and ensure compliance with Labour Relations policies.
• Support employee relations processes.
• Advise on industrial relations matters.
• Manage maternity documentation when needed.
• Update Electronic Staff Files with all details.
• Keep policies and procedures current with legislation.
• Draft employment confirmation letters as requested.
• Assist with full recruitment process as needed.

Skills

Time Management

Attention to Detail

Strong Communication

Leadership Skills

Organizational Skills

Problem-Solving

Education

Bachelor’s Degree or National Diploma in HR

Job description

Human Resource Officer (BPO/Call Center)

About the job Human Resource Officer (BPO/Call Center)

Our clients team has a vast in-depth knowledge gained from years of real world delivery in large private and public companies, including many household brands. Their expertise spans across process improvement, lean management techniques, operations technology delivery and enhancing customer experience. Our client's purpose is to support the growth of UK businesses and increase operational efficiencies, through the deployment of flexible, rapid and low cost solutions that deliver real business outcome

Role Overview

The Ideal candidate will be able to translate business demand into HR service delivery needs and assist other key stakeholders to ensure successful implementation of agreed upon support. This role is office based.

Job type: Full-time/Permanent

Location: Cape Town

Workplace: Onsite

Requirements

• Matric (Completed)
• Bachelor’s Degree, National Diploma in HR or equivalent.
• Minimum 2 years working experience in Human Resources as an HR Consultant, HR Officer or equivalent.
• Time Management
• Attention to Detail
• Strong Communication
• Leadership Skills
• Organizational Skills
• Problem-Solving

Responsibilities

• Ensure onboarding HR packs are ready prior to new staff commencement
• HR Onboarding to be conducted during first week
• Provide initiatives to enhance onboarding process
• Oversee all wellness initiatives implemented by the HR Department
• Proactively seek interventions to enhance wellness
• Performance Management
• Develop coaching capability of leadership team
• Actively participate in operational transformation
• Facilitate team effectiveness
• Ensure compliance with Labour Relations policies
• Support employee relations processes
• Provide advice on industrial relations matters
• Ensure leaver receive there UI19, Certificate of Service and Salary Schedule timeously
• Conclude all maternity documentation as and when required
• Ensure that Electronic Staff Files are up to date with all details and file original copies
• Ensure that policies and procedures are up to date as per current legislation
• Confirmation of Employment letters to be drafted as and when requested by staff
• Assist with the full end to end recruitment upon advisement of HOP