Hubspot CRM Specialist

Whistle; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading CRM solutions provider in Cape Town is seeking an experienced Hubspot CRM Specialist to lead onboarding and optimize client solutions. The successful candidate will manage complete HubSpot implementations, provide hands-on support, and develop tailored strategies that enhance client experiences. The role requires strong communication skills and at least 3 years of HubSpot administration experience. Benefits include rewarding career development in a dynamic environment.

Qualifications

• Minimum of 3 years as a HubSpot Admin.
• Exceptional communication and presentation skills.
• High level of organization and attention to detail.
• Strong problem-solving capabilities.

Responsibilities

• Lead and manage the end-to-end onboarding process.
• Customize and optimize HubSpot configurations for clients.
• Provide technical support and troubleshoot complex issues.
• Collaborate with teams to develop business strategies.
• Create custom workflows and reports tailored to clients' needs.
• Stay updated with HubSpot product developments.
• Work closely with HubSpot CSM to ensure client success.

Skills

HubSpot expertise

Communication skills

Organizational skills

Problem-solving skills

Education

HubSpot Trainer Certification

HubSpot Marketing Software Certification

HubSpot Sales Software Certification

HubSpot Service Hub Certification

Job description

About the Role

We’re searching for an experienced Hubspot CRM Specialist to join our team supporting one of our clients. As a HubSpot CRM Specialist you will lead complex HubSpot onboardings, migrations, and implementations, optimizing the platform across marketing, sales, customer success, and operations. Acting as a HubSpot subject matter expert, you will provide hands‑on configuration, technical support‑level expertise, and strategic collaboration to deliver tailored solutions that enhance the full customer lifecycle. You will also stay current on HubSpot product updates to ensure clients benefit from the latest features and best practices.

Responsibilities

1. HubSpot Onboarding, Migration, and Implementation
   1. Lead and manage the end‑to‑end process for onboarding new clients, migrating existing data, and implementing HubSpot solutions across various hubs (Marketing, Sales, Service, etc.).
2. HubSpot Audits: Optimization and Configuration
   1. Customize and optimize the HubSpot platform to align with the unique requirements of each client’s marketing, sales, customer success, and operational processes, ensuring seamless integration into their existing workflows.
3. Technical Support and Troubleshooting
   1. Serve as a HubSpot expert providing in-depth technical support, troubleshooting complex issues, and ensuring clients can fully leverage the platform’s capabilities.
4. Collaboration on Strategy Development
   1. Collaborate with internal teams and clients to develop strategies that align business goals with HubSpot’s features, helping clients optimize their processes and improve overall business outcomes.
5. Implementation of Tailored Solutions
   1. Be hands‑on in creating custom workflows, reports, automation, and configurations within HubSpot to tailor the platform to meet specific client needs.
6. Staying Updated with HubSpot Product Developments
   1. Continuously stay current with HubSpot’s latest product updates, new feature launches, and best practices, ensuring clients benefit from the platform’s most recent innovations.
7. Collaboration with Customer Success
   1. Work closely with your HubSpot CSM / Strategist to deliver successfully to Penguins customers.

Requirements

• Minimum of 3 years as a HubSpot Admin and a deep understanding of the HubSpot ecosystem.
• Exceptional communication and presentation skills.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Strong problem‑solving capabilities and the ability to navigate complex challenges.
• HubSpot Trainer Certification, HubSpot Marketing Software, Sales Software, and Service Hub Certifications.