HR Officer

Mass Markets; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic business services provider in Cape Town is seeking a proactive HR Officer to manage payroll, employee relations, and HR compliance. The role involves supporting recruitment, onboarding, and development initiatives while ensuring adherence to South African labor legislation. Candidates should have a relevant degree and at least 3 years of HR experience, preferably in the BPO sector. This position requires onsite work aligned with US hours.

Benefits

Paid annual leave

Health Benefits after probation

Career growth opportunities

Paid training

Collaborative work environment

Casual dress code

Qualifications

• 3 years of HR experience, preferably in a generalist role.
• Knowledge of HR practices in the BPO industry is advantageous.
• Experience with payroll processing is beneficial.

Responsibilities

• Coordinate pre-employment checks and reference verifications.
• Assist in payroll processing and resolve payroll queries.
• Ensure compliance with South African labor laws.
• Assist in identifying training needs for employees.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving mindset

Education

Diploma or Bachelor’s degree in Human Resources

Tools

MS Office

HRIS systems

Job description

Overview

MCI is a tech-enabled business services company providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. Our contact centers use on-site and remote agents to enhance customer journeys, drive scalability and reduce costs. We are seeking a proactive and detail-oriented HR Officer to support payroll, employee relations, compliance, and administration, ensuring smooth HR operations and compliance with South African labor legislation, while contributing to employee engagement and development.

Start Date: ASAP

Shift Pattern: Mon-Fri 15:00–24:00, Sat (hours aligned with US time zones)

This position requires working hours aligned with the United States to ensure seamless communication across teams within that time zone.

To be considered, applicants must complete a full application on the company careers page, including all screening questions.

Key Responsibilities

• Recruitment & Onboarding

  • Coordinate pre-employment checks, reference verifications and required documentation.

  • Support the induction process to ensure seamless onboarding of new employees.

  • Onboarding of new employees.

• Payroll & Benefits Administration

  • Collect and verify timesheets, leave records, and payroll inputs.

  • Assist in payroll processing and help resolve payroll queries.

  • Support administration of employee benefits (medical aid, provident funds, UIF submissions).

• Employee Relations & Compliance

  • Maintain accurate employee records and update HR databases.

  • Manage disciplinary procedures, grievance handling and performance management processes.

  • Ensure compliance with South African labor laws (BCEA, LRA, EEA).

• Training & Development

  • Assist in identifying training needs and scheduling learning and development programs.

  • Maintain training records and track employee development progress.

• HR Administration & Reporting

  • Prepare HR reports on attendance, turnover and compliance.

  • Ensure proper filing and documentation of employee records.

  • Support employee wellness initiatives and company engagement activities.

Candidate Qualifications

Experience and Qualifications:

• Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration, or related field.

• 3 years of HR experience, preferably in a generalist role.

• Knowledge of HR practices in the BPO industry (advantageous).

• Payroll processing experience is beneficial.

Skills & Competencies:

• Strong organizational and administrative skills with attention to detail.

• Knowledge of South African labor legislation and HR compliance requirements.

• Excellent communication and interpersonal skills.

• Ability to handle sensitive information with confidentiality and professionalism.

• Proficiency in MS Office and HRIS systems.

• Problem-solving mindset with the ability to work independently and in a team.

Must be able to work fully onsite Monday - Friday US hours.

Compensation & Benefits

What You Can Expect from MCI:We offer a competitive compensation and benefits package designed to recognize contribution and support growth. Starting compensation is based on experience, with benefits and incentives to support team members. Benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where employees feel valued.

• Annual Leave: Paid time off to rest or attend to personal matters.

• Health Benefits: After probation, eligibility for Medical Insurance covering GP visits, medications, basic dental and optical care, and emergency services.

• Career Growth: Focus on internal promotions and clear advancement pathways.

• Paid Training: Training while earning a salary.

• Positive Work Environment: Collaborative, team-oriented culture.

• Casual Dress Code: Relaxed dress policy.

Note: Specific benefits may vary by geography; the company remains committed to rewarding effort, growth, and a valued workplace.

Additional Information

Physical Requirements: Office environment; primarily sedentary with computer and headset use; occasional lifting up to 40 pounds may be required.

Conditions of Employment

• Must be authorized to work in the country where the job is based.

• Willing to undergo Level II background/security investigation with fingerprint; offers contingent on results.

• Willing to undergo drug screening; offers contingent on results.

Reasonable Accommodation

MCI provides reasonable accommodations for qualified applicants or employees with disabilities as required by law. Please contact Human Resources for accommodation requests.

Equal Opportunity Employer

MCI embraces diversity and provides equal opportunity in all aspects of employment regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories as permitted by local and federal requirements. We do not tolerate discrimination or harassment.

About MCI (Parent Company)

MCI provides CX and DX solutions, including BPO, staff augmentation, contact center services, and IT services. MCI has multiple subsidiaries and over 10,000 employees serving 150+ North American client partners across diverse brands.

The information above is intended as a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this job description at any time. This description is not a contract of employment and either party may terminate employment at any time, for any reason.