Housekeeping Supervisor

MORE Collection; Mpumalanga; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A hospitality management company in KwaZulu-Natal is seeking a dedicated Housekeeping staff member. The role involves ensuring cleanliness in guest rooms and common areas, performing laundry services, and maintaining high standards of hygiene and order. Candidates should have strong attention to detail and excellent communication skills, with a focus on guest satisfaction.

Qualifications

• Knowledge of housekeeping and laundry procedures.
• Understanding of cleaning products and equipment operations.
• Ability to follow stock procedures and control.

Responsibilities

• Clean and maintain guest rooms to standards.
• Perform laundering of guest and staff clothing.
• Ensure cleanliness of guest and staff areas.

Skills

Attention to detail

Guest focus

Excellent communication skills

Team player

Time management

Job description

KEY FOCUS AREAS

Housekeeping Service

• Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
• Ensure spring cleaning of guest rooms when required.
• Ensure room fresheners are performed to the property and company standards.
• Ensure turn down service is performed according to company standards.
• Provide a timely and efficient portage service to guests on arrival and departure as directed by your Head of Department / Management.

Laundry Service

• Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
• Ensure linen and clothing is maintained (remove stains, mend, repair, etc.).
• Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
• Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals & maintenance schedules.

Guest Areas Cleaning

• Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
• Ensure thorough cleaning of dustbins and garbage room area.
• Ensure separation of garbage (bottles/ paper) according to property/company standards.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

• Sound knowledge of Housekeeping, Laundry and Guest Area Service procedures.
• Sound knowledge of all laundry and cleaning products used.
• Sound knowledge on the operations of all appliances/equipment.
• Sound knowledge and understanding of stock procedures and control.
• Sound knowledge of product and supply.
• Sound knowledge of hygiene.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open
Arrive ready
Be human

Respond GENEROUSLY (the “more” value)

Always respond
Give more, do more
Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony
Work together
Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence
Keep learning
Own it