Housekeeping Floor Supervisor / Accommodation Supervisor

Hilton Worldwide, Inc.; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global hospitality leader in Durban seeks a Housekeeping Floor Supervisor to ensure the cleanliness of the hotel and manage the housekeeping team. The ideal candidate will have previous supervisory experience, strong communication skills, and a passion for delivering exceptional guest service. Responsibilities include inspecting rooms, organizing cleaning schedules, and training staff. This role offers a great opportunity to contribute to creating remarkable guest experiences.

Qualifications

• Must have previous experience in a supervisory role within a Housekeeping department.
• Track record of managing a team effectively and efficiently.
• Must possess strong communication and organizational skills.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections of rooms and service areas.
• Manage and train Room Attendants to meet required standards.

Skills

Previous experience in a Housekeeping supervisory role

Strong organizational and analytic skills

Attention to detail

Strong communication skills

Passion for delivering exceptional guest service

Proficiency with computers and Microsoft Office

Job description

Job Number

Housekeeping Floor Supervisor / Accommodation Supervisor (HOT0C7S7)

Work Locations

Hilton Durban 12-14 Walnut Road Durban 4001

Housekeeping Floor Supervisor

What will I be doing?

As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, store rooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!