Housekeeping Coordinator

The Faculty; Durban; Hybrid; ZAR 150 000 - 200 000; Full time

Job summary

A property management company is looking for a Housekeeping Coordinator to manage operations in a hybrid work environment. The ideal candidate should have strong organizational skills, effective communication abilities, and experience in housekeeping coordination or facilities management. This role involves managing inquiries, coordinating staff, and ensuring exceptional service delivery, with flexibility to work both remotely and on site.

Qualifications

• Experience in housekeeping coordination or facilities management preferred.
• Ability to work both independently and collaboratively.
• Strong verbal and written communication skills.

Responsibilities

• Manage email and phone inquiries professionally.
• Coordinate staff schedules and site access.
• Produce and submit weekly reports to clients.

Skills

Organisational skills

Communication skills

Multitasking abilities

Problem-solving skills

Proficiency in Microsoft Office

Job description

Job Title: Housekeeping Coordinator
Location: Hybrid (work from home and onsite as required)
Reports To: Housekeeping Supervisor & Operations Manager

About the Role

We are seeking a highly organised and proactive Housekeeping Coordinator to join our team. This role is well-suited to someone who has previously supported or managed estate operations, communal area services, or property-based workflow coordination. You will be the central point of contact for staff, clients, and suppliers, ensuring smooth operations and seamless service delivery. This remote role offers flexibility while providing an opportunity to play a key part in maintaining the highest standards of property management and client satisfaction.

Key Responsibilities:

Communication & Coordination

• Manage email and phone inquiries professionally and promptly.
• Coordinate staff schedules and site access, liaising with concierges for key releases.
• Act as the main point of contact for housekeeping staff, clients, and suppliers.

Logistics & Operations

• Order and coordinate delivery of housekeeping materials and supplies to various sites.
• Confirm and communicate booking details with clients.
• Maintain accurate records and ensure documentation is up to date.

Reporting & Client Management

• Produce and submit weekly reports to clients, maintaining transparency and efficiency.
• Address client concerns promptly and ensure housekeeping services meet and exceed expectations.

Key Skills & Experience:

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in housekeeping coordination, facilities management, or a related administrative role preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and adaptability to new systems.
• Proactive problem-solving skills and a can-do attitude.