Hotel Receptionist needed

Care4u Private Care Home; Mogale City Local Municipality; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A private care facility in Gauteng is seeking a motivated Hotel Receptionist to be the first point of contact for guests. Responsibilities include greeting guests, managing check-ins and check-outs, answering inquiries, and maintaining a welcoming reception area. Ideal candidates should have a High School Diploma, excellent communication and customer service skills, and proficiency in Microsoft Office. Join our team to create memorable experiences for our guests.

Qualifications

• Previous experience in a similar role is preferred.
• Strong attention to detail.
• Fluent in English, both verbal and written.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Check-in and check-out guests efficiently.
• Handle guest inquiries and complaints promptly.

Skills

Excellent communication

Customer service skills

Multitasking

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

R 12,500.00 - 17,500.00 (South African Rand)

Please WhatsApp on 071 990 0512 and speak to Mrs Keen for further assistance

Company Overview:

GLADIATOR Group of Hotels is a luxury hotel located in Gauteng. Our hotels offer a unique and unforgettable experience for our guests, combining modern amenities with traditional hospitality. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist.

Job Description:

As a Hotel Receptionist, you will be the first point of contact for our guests and will play a crucial role in creating a positive and welcoming atmosphere. Your main responsibility will be to ensure that all guests receive exceptional service from the moment they arrive until they depart. This is a full-time, permanent position with a competitive salary and benefits package.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to emails and messages in a timely manner
• Provide information about hotel services, facilities, and local attractions
• Handle guest complaints and resolve issues promptly
• Maintain a clean and tidy reception area
• Process payments and maintain accurate records of all transactions
• Collaborate with other hotel departments to ensure a smooth and seamless guest experience
• Assist with reservations and room assignments
• Handle guest requests and inquiries with a positive attitude and sense of urgency
• Ensure compliance with hotel policies and procedures
• Attend to any other duties assigned by the Front Office Manager or General Manager.

Qualifications:

• High School Diploma or equivalent
• Previous experience in a similar role is preferred
• Excellent communication and customer service skills
• Proficient in Microsoft Office and reservation systems
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Fluent in English, both verbal and written
• Knowledge of a second language is a plus.

If you are a friendly, outgoing, and organized individual with a passion for hospitality, we would love to hear from you. Join our team at Ignasio and be part of creating unforgettable experiences for our guests.