Hotel Receptionist

Eduvos; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality service provider in Pretoria seeks a Guest Services Coordinator to manage guest check-ins and service inquiries. Responsibilities include providing exceptional customer service, handling communications professionally, and ensuring guest satisfaction. Key qualifications include face-to-face customer relations experience and proficiency in English. Familiarity with Opera software is a plus. Join a dynamic team focused on guest experiences.

Qualifications

• Experience managing customer relations face to face and via phone.
• High level of spoken and written English.
• Strong customer service skills in various formats.

Responsibilities

• Welcome, assist and direct guests in a friendly manner.
• Provide high-quality customer service at all times.
• Check guests in/out and manage payments.
• Manage telephones, emails, and reservations promptly.
• Ensure accurate recording of correspondence.
• Handle problems effectively and professionally.

Skills

Customer Service Skills

High level of spoken and written English

Experience managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded.
• For more information call or whatsapp our Recruitment Agency Team on 061 783 7753.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software