Hotel Receptionist

Huntswood; Centurion; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading hospitality company in Centurion is looking for a dedicated customer service professional. You will be responsible for welcoming guests, managing their check-in and check-out processes, and ensuring high-quality service at all times. Strong proficiency in English and customer service skills are essential. Experience in hospitality and familiarity with Opera software is highly desirable. This role is an excellent opportunity to grow within the hospitality industry.

Qualifications

• Experience managing customer relations face to face and via phone.
• Proficiency in spoken and written English.
• Strong customer service skills in various formats.

Responsibilities

• Welcome, assist, and direct guests politely.
• Provide high-quality customer service.
• Manage telephones, emails, and reservations professionally.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations face to face and via phone

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification (Essential)

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software