Hotel Receptionist

Jobskey Search and Selection; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Cape Town is seeking a friendly Hotel Receptionist to serve as the first point of contact for guests. The ideal candidate will manage check-in/check-out processes, assist with reservations, respond to inquiries, and handle administrative tasks professionally. Proficiency in hotel management software and strong customer service skills are essential for this role. The position demands excellent organizational ability and a customer-oriented attitude. Join a dynamic team and contribute to guest satisfaction.

Qualifications

• Previous experience as a receptionist or in customer service is a plus.
• Excellent organizational skills and attention to detail are required.
• Proficient in using hotel management software and MS Office.

Responsibilities

• Greet and welcome guests upon arrival with a warm and friendly attitude.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services.

Skills

Communication skills

Interpersonal skills

Organizational skills

Ability to handle pressure

Customer-oriented approach

Tools

Hotel management software

MS Office

Job description

We are seeking a friendly and customer-focused Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests, providing excellent service and ensuring a smooth check-in and check-out process. You will assist with reservations, respond to guest inquiries, and handle administrative tasks in a professional manner.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm and friendly attitude
• Manage check-in and check-out processes efficiently
• Handle guest inquiries, provide information about hotel services and local attractions
• Process reservations and cancellations accurately
• Manage phone calls and direct them to the appropriate departments
• Handle guest complaints or requests and elevate as necessary
• Maintain accurate records of bookings and guest details
• Ensure the reception area is tidy and presentable at all times

Qualifications:

• Previous experience as a receptionist or in customer service is a plus
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to handle multiple tasks and work under pressure
• Proficient in using hotel management software and MS Office
• A customer-oriented approach with a professional attitude