Hotel Receptionist

Eduvos; Brakpan; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality and customer service provider in Brakpan, South Africa is seeking a dedicated Customer Service Representative. Responsibilities include welcoming guests, providing high-quality service, and managing reservations. Candidates should have strong customer service skills, experience in customer relations, and a high level of English proficiency. Familiarity with Opera software is an advantage. This is a full-time position.

Qualifications

• Experience in managing customer relations face to face and via phone.
• High level of spoken and written English required.
• Proven experience in hospitality reception or similar customer-facing role is desirable.

Responsibilities

• Welcome, assist, and direct guests in a friendly manner.
• Provide high-quality customer service at all times.
• Check guests in and out, take payments, manage bookings.

Skills

Customer Service Skills

High level of spoken and written English

Experience in managing customer relations

Entry Level Sales

Lead Generation

Tools

Opera software

Job description

Responsibilities

• Welcome assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out take payments
• Manage telephones emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional manner
• Working with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on .

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face telephone email etc.

Desirable

• Proven experience in hospitality reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software

Key Skills

• Entry Level Sales
• Hospital management
• Corporate Finance
• Jni
• Lead Generation

Employment Type: Full Time

Experience: years

Vacancy: 1