Hotel Receptionist

Huntswood; Alberton; On-site; ZAR 100 000 - 150 000; Full time

Job summary

A hospitality company in Alberton is seeking a customer service representative to welcome guests and provide high-quality service. Responsibilities include managing check-ins/outs, handling reservations, and ensuring guest satisfaction. Ideal candidates will have experience in a customer-facing role, strong English skills, and a familiarity with Opera software. This role requires a friendly demeanor and the ability to manage guest expectations effectively.

Qualifications

• Experience of managing customer relations face to face and via phone.
• High level of spoken and written English.
• Customer Service Skills such as face to face, telephone, and email.

Responsibilities

• Welcome, assist and direct guests in a friendly manner.
• Provide high quality customer service at all times.
• Check the guests in/out and take payments.
• Manage telephones, emails and reservations professionally.

Skills

Customer Service Skills

High level of spoken and written English

Managing customer relations

Tools

Opera software

Job description

Responsibilities

• Welcome, assist and direct guests correctly in a friendly and polite way
• Provide high quality customer service at all times
• Check the guests in / out, take payments
• Manage telephones, emails and reservations in a prompt and professional manner
• Ensure that all correspondence are recorded and filed accurately
• Ensure that all bookings are guaranteed and no show charges / late cancellation charges are applied where appropriate
• Reviewing guest special requests and ensure that they are met or exceeded
• Handle problems that arise in an effective professional mannerWorking with all hotel departments to ensure guest expectations met or exceeded. For more information call or whatsapp our Recruitment Agency Team on 075 239 2204.

Person Specification Essential

• Experience of managing customer relations face to face and via phone
• High level of spoken and written English
• Customer Service Skills e.g. face to face, telephone, email etc.

Desirable

• Proven experience in hospitality, reception and admin or similar customer facing role
• Cash handling
• Familiarity with Opera software