Hotel Operations Leader – Guest Experience & Growth

AccorHotel; Germiston; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading international hotel chain in Germiston is seeking an experienced operations manager to oversee hotel operations, provide leadership to department heads, and achieve exceptional guest satisfaction. The ideal candidate will have extensive experience in managing rooms, food and beverage, and spa operations. This role requires excellent interpersonal skills, a deep understanding of budget planning, and the ability to motivate and lead a team. The hotel emphasizes development, making it a promising opportunity for growth.

Qualifications

• Extensive experience in Rooms, Food & Beverage management, and Spa operations.
• Clear knowledge of budget planning and execution.
• Exceptional interpersonal skills and guest relations.

Responsibilities

• Ensure smooth operation through leadership of department heads.
• Direct operational needs for compliance with the Annual Budget.
• Handle guest concerns and manage follow-ups efficiently.

Skills

Operations management

Guest relations skills

Motivational skills

Team leadership

Budget planning

Coaching ability

Education

Post secondary diploma/degree in hospitality

Job description

A leading international hotel chain in Germiston is seeking an experienced operations manager to oversee hotel operations, provide leadership to department heads, and achieve exceptional guest satisfaction. The ideal candidate will have extensive experience in managing rooms, food and beverage, and spa operations. This role requires excellent interpersonal skills, a deep understanding of budget planning, and the ability to motivate and lead a team. The hotel emphasizes development, making it a promising opportunity for growth.