Hospitality Operations Manager - High-Volume Venue

Phoenix Recruitment; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality management company in South Africa is seeking an experienced manager to oversee multiple departments including waiters, runners, and baristas. The ideal candidate must have at least 5 years of relevant experience, strong leadership skills, and exceptional customer service abilities. This role requires problem-solving skills and the ability to manage operations in a fast-paced environment. Being well-presented and a team leader is essential for success in this position.

Qualifications

• Minimum 5 years relevant management experience.
• Confident in both FOH and BOH operations.
• Able to thrive in a high-volume, fast-paced environment.

Responsibilities

• Run service for 100+ seats.
• Train and roster staff complement.
• Manage day-to-day operations including cash-ups and stock control.

Skills

Excellent communication skills

Strong customer service focus

Proven leadership ability

Ability to manage day-to-day operations

Staff management experience

Problem-solving skills

Attention to detail

Education

Grade 12

Formal qualification

Tools

POS systems

Job description

A hospitality management company in South Africa is seeking an experienced manager to oversee multiple departments including waiters, runners, and baristas. The ideal candidate must have at least 5 years of relevant experience, strong leadership skills, and exceptional customer service abilities. This role requires problem-solving skills and the ability to manage operations in a fast-paced environment. Being well-presented and a team leader is essential for success in this position.