Hospitality Cleaning Operations Lead

Empact Group; Oos-Kaap; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading service management company in South Africa seeks a candidate responsible for managing operational staff in integrated services, focusing on hospitality cleaning. The ideal candidate will have at least 5 years of relevant experience, strong people and customer management skills, and be proficient in MS Office. This role requires a proactive approach to maintain service standards and foster client relationships within budget constraints.

Qualifications

• Minimum 5 years' experience in the hospitality sector.
• Experience in highly commercial and sensitive markets is essential.
• People management experience required.
• Valid driver’s license with own vehicle.

Responsibilities

• Manage operational costs and support client services.
• Ensure high-quality service standards from external contractors.
• Proactively engage with clients to build profitable relationships.
• Manage environmental safety according to client strategy.

Skills

Knowledge of the Hospitality cleaning sector

Knowledge of South African and industry-specific laws

Very good customer service skills

Excellent communication skills

Very good management skills

Proactive approach and attention to detail

Excellent interpersonal skills

Ability to manage costs

Education

Minimum 5 years’ cleaning experience in the hospitality sector

Project Management experience in cleaning

Tools

MS Office (Excel, Word)

Job description

A leading service management company in South Africa seeks a candidate responsible for managing operational staff in integrated services, focusing on hospitality cleaning. The ideal candidate will have at least 5 years of relevant experience, strong people and customer management skills, and be proficient in MS Office. This role requires a proactive approach to maintain service standards and foster client relationships within budget constraints.