High-End Tour Operator

Armstrong Appointments; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading travel agency in Cape Town seeks a candidate responsible for creating bespoke luxury itineraries and managing client relationships. This role requires experience in Southern Africa inbound tour operating, along with strong communication and organizational skills. Candidates should demonstrate extensive product knowledge and the ability to manage multiple tasks under pressure. The position offers a chance to enhance the travel experience for clients while ensuring high-quality service delivery.

Qualifications

• Matric with an extra qualification would be advantageous.
• 5 years Southern Africa expertise preferable in Inbound Tour Operating.

Responsibilities

• Design and cost itineraries for luxury travel.
• Sell Southern African travel experiences.
• Manage client relationships with attention to detail.

Skills

Excellent communicator both written and verbal

MS Office & business systems

Aptitude to learn and translate into performance

Tourplan experience

High attention to detail

Excellent Administration Skills

Organizational skills / time & task management

Numerical skills

Negotiation

Problem solving

Influencing

Relationship Management

Education

Matric with an extra qualification

Tools

CRM & Operating systems

Tourplan

Job description

Main Job Function

This role is responsible for the full scope of itinerary design and accurate costing, while ensuring seamless communication with our internal client. The position involves selling Southern Africa travel experiences and promoting enhancements for all new enquiries received. A key focus is on delivering exceptional client relationship management, demonstrating meticulous attention to detail from the initial quoting stage onward.

Success in this role requires extensive product knowledge within the luxury travel market and the ability to curate bespoke, high-quality travel experiences.

Qualifications

Matric with an extra qualification would be advantageous

Skills

• Excellent communicator both written and verbal (listening, questioning, probing, etc)
• MS Office & business systems
• Aptitude to learn and translate into performance
• Tourplan experience
• High attention to detail and ability to multi-task under pressure.
• Excellent Administration Skills
• Organizational skills / time & task management
• Numerical skills
• Negotiation
• Problem solving
• Influencing
• Relationship Management

Experience

• Experience in Southern Africa Inbound Tour Operating (5 years Southern Africa expertise preferable)
• CRM & Operating systems experience
• Travel sales experience – direct to internal business client
• Product Knowledge, Innovation, and Development
• Southern African travel experiences a requirement

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.