Healthcare Scheduling Coordinator (Night Shift & Weekends) - Remote

ISTA Solutions; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A dynamic BPO company in Pretoria is seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling. This role requires exceptional communication skills and the ability to work independently during specified after-hours. Ideal candidates will have experience in scheduling, strong problem-solving skills, and proficiency in Microsoft Office. The role involves maintaining patient records and acting as the primary contact for scheduling concerns.

Qualifications

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service.
• Strong attention to detail and organized.

Responsibilities

• Schedule and manage appointments for patients.
• Primary point of contact for patients, families, and healthcare providers.
• Maintain accurate and up-to-date records of patient appointments.

Skills

Exceptional communication skills

Prioritization and multitasking

Attention to detail

Problem solving

Proficient in Microsoft Office

Job description

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM - 5:00 AM
• Monday: 11:00 PM - 5:00 AM
• Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
• Saturday: 2:00 PM - 11:00 PM
• Off days: Tuesday, Wednesday, and Thursday

Notes

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

Job Functions

• Appointment Coordination: Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication: Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
• Patient Management: Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination: Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
• Problem Solving: Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry: Input and update patient information in the scheduling system with precision and attention to detail
• Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

Requirements

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.