Healthcare Intake Specialist

ReWorks Solutions; Remote; ZAR 50 000 - 200 000; Full time

Job summary

A premier provider of outsourcing solutions seeks a Healthcare Intake Specialist to enhance patient intake processes. This role involves gathering essential patient information, ensuring confidentiality, and providing exceptional customer service. Candidates should have an associate's degree and experience in healthcare settings. Work hours align with U.S. hours, and this position is remote. Join a team committed to improving patient care and optimizing workflows.

Benefits

Comfortable working U.S. hours

Remote work from home

Paid in USD

Qualifications

• Previous experience in a healthcare setting, especially in patient intake or administrative roles.
• Exceptional attention to detail in maintaining patient confidentiality and data integrity.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Facilitate the intake process for patients by gathering personal, medical, and insurance information.
• Provide customer service via phone and in-person interactions.
• Maintain accurate records in the patient database to comply with healthcare regulations.

Skills

Excellent communication skills

Organizational skills

Understanding of medical terminology

Ability to manage multiple priorities

Education

Associate's degree in Healthcare Administration or related field

Bachelor's degree preferred

Tools

Electronic Health Record (EHR) systems

Standard office software

Job description

ReWorks Solutions stands out as a premier provider of outsourcing solutions, committed to offering outstanding service across a diverse range of industries. We are excited to invite a Healthcare Intake Specialist to become part of our vibrant team. In this pivotal role, the right candidate will significantly contribute to enhancing patient intake processes, ensuring the accurate and efficient collection of all essential information. This position calls for a detail-oriented individual with excellent communication skills, capable of handling sensitive information with the highest level of confidentiality and care.

Responsibilities

• Facilitate the intake process for patients by gathering and verifying essential personal, medical, and insurance information
• Provide exceptional customer service via phone and in-person interactions, addressing any inquiries or concerns from patients
• Maintain accurate and up-to-date records in the patient database, ensuring compliance with healthcare regulations
• Coordinate with healthcare providers and support staff to optimize patient care and workflow
• Educate patients regarding procedures, insurance verification, and appointment scheduling
• Assist in identifying discrepancies or issues in the intake process and propose improvements accordingly

Requirements

• Associate's degree in Healthcare Administration, Business, or a related field; Bachelor's degree preferred
• Previous experience in a healthcare setting, particularly in patient intake or administrative roles
• Strong understanding of medical terminology and healthcare protocols
• Excellent verbal and written communication skills to interact effectively with diverse patient populations
• Proficient in electronic health record (EHR) systems and standard office software
• Exceptional organizational skills and attention to detail in maintaining patient confidentiality and data integrity
• Ability to work collaboratively in a team-oriented environment while managing multiple priorities efficiently

Benefits

• Comfortable working U.S. hours
• Remote work from home
• Paid in USD