Healthcare Client Success Manager – NHS Growth

DXC Technology Inc.; Kariega; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology services provider is looking for a passionate Customer Success Manager in South Africa. This role requires someone with strong relationship management skills, proficiency in tools like Salesforce, and experience in account management within NHS & UK Healthcare. The successful candidate will oversee service delivery, manage client accounts for growth, and collaborate with cross-functional teams to ensure an exceptional client experience. Competitive salary and benefits are offered, supporting professional development and work-life balance.

Benefits

Competitive salary

Pension and private medical cover

Comprehensive benefits package

Employee recognition and incentives

Professional development opportunities

Qualifications

• Demonstrated success in client-facing, account management or client success leadership roles.
• Proven track record managing large-scale accounts and driving growth.
• Eligible for security clearance.

Responsibilities

• Build and maintain executive-level relationships for alignment.
• Oversee service delivery and issue resolution.
• Lead renewals and identify upsell/cross-sell opportunities.
• Manage forecasting, margins, and budgets.
• Develop strategic account plans and conduct reviews.
• Monitor account health and implement retention strategies.
• Collaborate with cross-functional teams for client experience.
• Support new service onboarding for clients.

Skills

Client relationship management

Commercial acumen

Communication and presentation skills

Operational excellence

Cross-functional team leadership

Analytical ability

Proficiency with Salesforce

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

PSA

Data dashboards

Job description

A leading technology services provider is looking for a passionate Customer Success Manager in South Africa. This role requires someone with strong relationship management skills, proficiency in tools like Salesforce, and experience in account management within NHS & UK Healthcare. The successful candidate will oversee service delivery, manage client accounts for growth, and collaborate with cross-functional teams to ensure an exceptional client experience. Competitive salary and benefits are offered, supporting professional development and work-life balance.