Head of Revenue Operations

Energy Drive; Cape Town; Hybrid; ZAR 600 000 - 900 000; Full time

Job summary

A global industrial operations company is seeking a Revenue Operations Specialist to enhance process visibility and revenue predictability. This role requires over five years of relevant experience, especially in B2B settings, and a strong command of Salesforce CRM. Your ability to streamline operations through data-driven insights will be crucial to support growth across various international markets. The position includes competitive benefits such as private health insurance and performance bonuses.

Benefits

Private Health Insurance

Pension Plan

Paid Time Off

Work From Home

Training & Development

Performance Bonus

Qualifications

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Operations.
• Experience in B2B environments with long sales cycles and complex technical & commercial buyers.
• Strong understanding of recurring revenue models (ARR, churn, expansion).
• Hands-on Salesforce CRM experience including architecture and reporting.
• Ability to operate across multiple regions and time zones.

Responsibilities

• Bring structure and visibility to the overall revenue engine.
• Improve CRM processes and ensure data integrity.
• Minimize friction between Sales and Operations through clear criteria.
• Define clear forecasting logic and pipeline stages.
• Act as a Salesforce Super User and subject matter expert.

Skills

Revenue Operations understanding

Strong Salesforce CRM experience

Commercial value prioritization

Complex problem simplification

Effective communication skills

Tools

Salesforce

Job description

Energy Drive Systems is scaling. Our customers are global industrial operators who care deeply about reliability, efficiency, and measurable outcomes, and our revenue discipline mirrors that focus.

This is our first dedicated Revenue Operations hire. Your job is to bring structure, visibility, and calm to the entire revenue engine, from demand quality and first enquiry, through to booking, delivery handoffs, and long-term account expansion. In short...make revenue predictable, measurable, and scalable.

You'll work closely with Marketing, Business Development, Sales, Operations and Account Management to ensure leads don\'t disappear, forecasts can be trusted, and leadership can make decisions based on reality not gut feel or spreadsheet archaeology.

This role is not about building a big RevOps empire. It\'s about building just enough process, data, and rhythm to support a growing business operating across the US, Europe, South Africa and emerging markets.

What does a typical month look like?

You\'ll spend time inside the CRM (cleaning, fixing, improving), running revenue and pipeline reviews, building simple dashboards leadership actually uses, and unblocking GTM teams when processes or systems get in the way.

One week you might be tightening lead handoff between Marketing and Business Development. The next you\'re fixing forecasting logic, redefining pipeline stages, or helping leadership understand why conversion rates differ by region or vertical.

You\'ll talk to sales reps, marketers, operations and account managers regularly asking annoying (but necessary) questions like "What actually happens here?" and "Why does this deal stall?"

You\'ll also be shaping how RevOps works at Energy Drive Systems long-term, without overengineering things too early.

Ideal for someone who...

• Understands the boundaries of RevOps: You are the architect of the revenue process, but you do not own individual sales performance, quota attainment, or delivery project execution
• Prioritizes commercial value: You do not build process for process\'s sake; every operational change must have a clear commercial justification
• Enjoys building structure where there currently is "some structure"
• Is comfortable being hands-on and thinking strategically
• Can simplify complex, messy realities into something usable
• Communicates clearly with both engineers and commercial teams
• Prefers impact over hierarchy

Requirements

• 5+ years in Revenue Operations, Sales Operations, or GTM Operations
• Experience in B2B environments with long sales cycles and complex technical & commercial buyers
• Strong understanding of recurring revenue models (ARR, churn, expansion)
• Hands-on Salesforce CRM experience (architecture, reporting, data hygiene)
• Comfortable operating across multiple regions and time zones
• Ability to link operational data to commercial outcomes

Why this role matters

• Energy Drive Systems is operating in markets where credibility, execution, and long-term trust matter. RevOps will be central to making sure our growth is sustainable, not accidental
• You\'ll have real influence, direct access to leadership, and the opportunity to shape how revenue works as the company scales globally

Success Criteria

To reduce ambiguity, here is what \"good\" looks like after your first 9-12 months:

• Forecast Reliability: Leadership has trust in the numbers, with reduced variance between committed and closed revenue
• Data Integrity: Disputes over \"whose data is correct\" are replaced by a single, accepted source of truth
• Operational Handoffs: The friction between Sales closing a deal and Operations delivering it is minimized through clear, documented entry/exit criteria
• Salesforce Super User: You have established yourself as the internal Salesforce subject matter expert and administrator, capable of managing configuration, reporting, and hygiene directly without reliance on external developers
• Full-Funnel Visibility: We have early visibility into renewal risks and expansion opportunities, not just new business pipeline

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus