Head, Commercial Claims

Standard Bank Of South Africa Limited; Gauteng; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A prominent financial institution in South Africa is seeking an experienced professional to lead claims management within their Insurance division. The role involves developing and optimizing strategies for the claims value chain and managing various business areas. Candidates should possess a First Degree and have expertise in legal and claims operations, risk management, and insurance products. The position is based in Gauteng, South Africa, and offers competitive opportunities for growth.

Qualifications

• Experience in claims operations and risk management.
• Knowledge of insurance products and services.
• Understanding of underwriting principles and processes.

Responsibilities

• Lead and manage multiple business areas within the Claims function.
• Develop strategy for claims management in Insurance.
• Optimize and manage claims value chain.

Skills

Claims management strategy development

Legal exposure

Claims operations

Insurance product knowledge

Risk management

Customer assessment

Education

First Degree

Job description

Overview

Business Segment : Insurance & Asset Management
Location : ZA, GP, Roodepoort, 4 Ellis Street
To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area.

• Develops the overall strategy for the claims management of the Insurance business.

Responsibilities

The Incumbent would lead and manage multiple business areas within the Claims function.

Qualifications

• Type of Qualification : First Degree
• Experience Required : Experience with exposure to Legal, claims operations, Personal and commercial Lines claims, compliance and Risk Management and project experience.
• Insurance Products and Services : Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet client's needs.
• Insurance Risk Management : Knowledge and understanding of the factors that affect the performance of an underwriting portfolio and how risk exposure can be monitored and controlled.
• Understanding of the basic principles of insurance including good faith, insurable interest, indemnity, contribution, subrogation and proximate cause.
• Insurance operations and process : Knowledge and understanding of the process to determine risk premiums payable and knowledge and understanding of how claims are managed.
• Underwriting process : Knowledge and understanding of the organisation's underwriting processes and procedures which is needed for new risks, alteration, renewals and cancellations to be processed in an accurate and timely manner.
• Risk perception and assessment : Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis.
• Insurance Customer : The ability to assess if a customer qualifies to receive the services applied for, based on established parameters and criteria.