Guest Relations & Front Office Coordinator (Hospitality Operations Administrator)

University of Fort Hare; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious university is looking for a Guest Relations & Front Office Coordinator in Stellenbosch. This role requires strong organizational skills and hospitality administration experience, focusing on guest service and coordination within a luxury environment. The ideal candidate will manage reservations and reception duties, ensuring high service standards. If you are passionate about hospitality and enjoy working directly with guests, this position offers a unique opportunity in a beautiful setting.

Qualifications

• Previous experience in luxury or boutique hospitality administration.
• Strong attention to detail and organizational skills.
• Friendly communication style with a passion for service.

Responsibilities

• Act as the first point of contact for guests via phone, email, and in person.
• Manage restaurant and guest house reservations.
• Support daily administrative functions in hospitality operations.

Skills

Hospitality administration experience

Organizational skills

Professional communication

Multitasking ability

MS Office proficiency

POS systems knowledge

Tools

Dineplan

Micros POS

Job description

Guest Relations & Front Office Coordinator (Hospitality Operations)

Job ID: SW006021

Employment Type: Permanent

Dates: 2025-12-18 – 2026-01-16

Location: Stellenbosch | Cape Winelands

A beautiful and well‑established estate in the heart of the Cape Winelands seeks a friendly, organized, and service‑driven Guest Relations & Front Office Coordinator to join its hospitality team. While the role includes important administrative responsibilities, it is very much guest‑facing and people‑focused, offering exposure to multiple areas of hospitality operations in a supportive and scenic working environment.

This role is perfect for someone who enjoys working with guests, managing reservations, and supporting the smooth running of front‑of‑house and administrative functions within a luxury hospitality environment. You will be a key point of contact for guests and colleagues alike, ensuring clear communication, efficient coordination, and a consistently high standard of service across our Restaurant, Boutique, and Guest House.

Key Responsibilities

Guest Relations & Front Office

• Act as the welcoming first point of contact for guests via phone, email, and in person
• Manage reception duties, general enquiries, and internal communication
• Maintain a strong working knowledge of the Estate, its offerings, and wine portfolio

Reservations & Coordination

• Handle restaurant and guest house reservations, ensuring accuracy and clear communication of special requirements
• Coordinate diaries, meetings, and delivery or collection schedules
• Compile and circulate function sheets and reservation details for internal teams
• Load and manage bookings and special events on Dineplan and related platforms

Hospitality Operations & Administration

• Support daily administrative functions across Restaurant, Boutique, and Guest House operations
• Maintain records, SOPs, and shared documentation
• Assist with POS transactions, petty cash, cash‑ups, and basic financial administration
• Support boutique operations including stock control, ordering, pricing updates, and staff POS training
• Coordinate guest house bookings, check‑ins, check‑outs, and pre‑arrival preparation

Criteria & Skills Required

• Previous experience in hospitality administration, reception, reservations, or guest relations (luxury or boutique environments advantageous)
• Strong organisational skills with excellent attention to detail
• Friendly, professional communication style with a genuine passion for service
• Ability to multitask, prioritise, and remain calm in a fast‑paced environment
• Proficiency in MS Office, POS systems (Micros), and reservation platforms
• Reliable, discreet, and confident handling sensitive or financial information

This role offers an excellent opportunity to develop a well‑rounded hospitality skill set while working in a unique and picturesque setting in Stellenbosch.