Guest Operations Specialist CPT

Signature Aviation Limited; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading aviation services company is seeking a Guest Operations Specialist in Cape Town. This full-time role involves assisting with day-to-day operations, ensuring exceptional service for all passengers, and managing invoicing processes. Ideal candidates will have completed Grade 12, possess excellent interpersonal skills, and be fluent in English and Afrikaans. Knowledge in the General Aviation Sector is preferred. Join a committed team focused on delivering elevated experiences to guests.

Qualifications

• Proficient in computer usage.
• Must have a clear criminal record.
• Completed Grade 12/Matric is required.
• Must speak English and Afrikaans.
• Possess a valid and clean driving license.
• Knowledge of the General Aviation Sector preferred.
• Ability to work accurately under pressure in an operational environment.
• Exemplary interpersonal skills.

Responsibilities

• Assist in daily operations to provide exceptional guest experience.
• Carry out ramp services as directed.
• Liaise with guests about their flight requirements.
• Process invoices and assist with invoicing queries.
• Maintain supply levels in VIP lounges and uphold cleanliness standards.

Skills

Computer literacy

Clear Criminal record

Interpersonal skills

Ability to work accurately under pressure

English and Afrikaans proficiency

Education

Completed Grade 12/Matric

Job description

Guest Operations Specialist - Signature Aviation, Cape Town FBO

Full-time, Permanent Contract

Who we are

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role

In this role, you will assist in the day-to-day operations of the base, providing exceptional guest experience to all passengers, visitors, and crew in line with the Signature Service Programme. You will carry out ramp services as required for the operation, offering assistance to crews and liaising with ground handling services where necessary, as directed by the guest and the General Manager.

You will liaise with guests and provide information relevant to their flight requirements, while ensuring compliance with all requirements, guidelines, and formalities set by the airport authority.

As part of your responsibilities, you will raise and process invoices, assist guests and suppliers with their invoicing queries, and proactively cross-check invoices to ensure accurate billing. You will also ensure that the correct levels of supplies such as tea, coffee, soft drinks, and biscuits are maintained within VIP lounge areas, while upholding the highest standards of cleanliness and presentation in all VIP areas.

About You

• Computer literacy is essential
• Clear Criminal record
• Completed Grade 12/Matric
• English and Afrikaans Spoken
• Valid and clean driving licence
• Knowledge of the General Aviation Sector preferred
• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills