Guest Experience Expert & Reception Associate

Marriott Hotels Resorts; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hotel brand in Pretoria is looking for a Guest Experience Expert to provide exceptional service to guests during their stay. This full-time role involves responsibilities from check-in to check-out, ensuring every interaction enhances the guest experience. Candidates should possess strong guest service skills and ideally have 1 year of experience in hospitality. Join this renowned team and help create memorable experiences for guests at this prestigious hotel.

Qualifications

• 1 Year in a similar position in the hospitality industry.
• Ability to handle guest requests efficiently.
• Experience in delivering personalized service.

Responsibilities

• Deliver a wide range of services during guests' stay.
• Ensure a smooth check-in and check-out process.
• Address guest requests and complete operational needs.

Skills

Guest service skills

Communication skills

Operational management

Education

High school Grade 12

Job description

Guest Experience Expert - Reception Associate

Trending

Job Description

SA Citizens only

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school Grade 12

Related Work Experience: 1 Year in a similar position in the hospitality Industry

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 26005953
• Job Category Rooms & Guest Services Operations
• Posting Date 01/20/2026, 03:14 PM
• Apply Before 02/07/2026, 03:14 PM
• Job Schedule Full time
• Locations 416 Kirkness Street, Pretoria, Gauteng, 7, ZA