Growth Leader, Financial Advisory Call Center

Wesbank; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial institution in Johannesburg is seeking a Future Growth Manager to lead its financial advice call centre. The ideal candidate will establish compliance protocols, recruit and train financial advisors, and develop a service culture focused on client satisfaction. Responsibilities include managing operations and ensuring the delivery of high-quality advisory services. Candidates should have over 10 years in financial advisory roles and at least 5 years in call centre management, along with a degree in a relevant field.

Qualifications

• 10 years' experience providing advice on underwritten life insurance and investment products.
• Minimum 5 years in call centre management within financial services.
• Proven experience in launching or scaling a contact centre.

Responsibilities

• Establish and manage a financial advice call centre.
• Develop business plans and staffing models.
• Ensure compliance with regulations and guidelines.
• Recruit, train, and supervise a team of financial advisors.

Skills

Leadership

Financial services regulation knowledge

Communication skills

Coaching abilities

Analytical mindset

CRM and call centre technology proficiency

Education

Degree in Financial Planning, Commerce, or Business Management

NQF Level 5

FAIS-recognized qualification

Job description

A financial institution in Johannesburg is seeking a Future Growth Manager to lead its financial advice call centre. The ideal candidate will establish compliance protocols, recruit and train financial advisors, and develop a service culture focused on client satisfaction. Responsibilities include managing operations and ensuring the delivery of high-quality advisory services. Candidates should have over 10 years in financial advisory roles and at least 5 years in call centre management, along with a degree in a relevant field.