Growth Consultant, Customer Solutions

Caterpillar Financial Services Corporation; Gauteng; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading manufacturer of equipment is seeking a Customer Solutions Growth Consultant in Gauteng, South Africa. In this role, you will collaborate with business partners to create tailored solutions, leveraging your extensive knowledge of products and services. Key responsibilities include supporting field teams, driving technology adoption, and leading business development strategies. The ideal candidate will have a degree in engineering, along with extensive experience in customer-facing roles. This position emphasizes strong analytical skills and a customer-focused approach.

Qualifications

• 10–12 years’ experience in senior customer-facing roles within equipment, technology, or solutions-driven environments.
• Proven success driving Prime and Aftermarket growth through customer-focused solutions.
• Strong experience delivering customer-backed solutions, including structured program or project execution (PMC).
• Deep product and services expertise, with the ability to guide customers and stakeholders effectively.
• Strong data and analytics capability, leveraging machine data, dashboards, and KPIs to support decision-making.

Responsibilities

• Support Field Teams, Dealers & Customer with deep Product and Services expertise.
• Leads development and execution of the mid to long-term business development strategy.
• Create Customer Solutions Development (CSD) based on VOC/VOB and run CSD projects.
• Manage project governance, metrics, dashboards and supporting management tools.
• Gather information and assess market dynamics and company position.

Skills

Customer Focus

Data Gathering & Analysis

Decision Making and Critical Thinking

Effective Communications

Negotiating

Relationship Management

Strategic Thinking

Value Selling

Education

Bachelor's degree in engineering (Mechanical, Mining, Industrial, or equivalent)

Job description

A leading manufacturer of equipment is seeking a Customer Solutions Growth Consultant in Gauteng, South Africa. In this role, you will collaborate with business partners to create tailored solutions, leveraging your extensive knowledge of products and services. Key responsibilities include supporting field teams, driving technology adoption, and leading business development strategies. The ideal candidate will have a degree in engineering, along with extensive experience in customer-facing roles. This position emphasizes strong analytical skills and a customer-focused approach.