Groups and Incentives Operations Consultant

Tyron Consultancy; Johannesburg; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A leading inbound tour company in Johannesburg seeks a Groups and Incentives Operations Consultant with at least 4-5 years of experience in the tourism industry. The role involves coordinating tour programs, managing travel documentation, and providing exceptional service. Ideal candidates should possess strong analytical and negotiation skills, a passion for excellence, and knowledge of regional destinations. This is an opportunity to contribute to a dynamic team and ensure memorable experiences for clients.

Qualifications

• 4-5 years of inbound tour consulting experience.
• In-depth knowledge of the tourism industry required.
• Strong understanding of terms and conditions.

Responsibilities

• Coordinate and execute land tour programs and events.
• Maintain relationships with partners and manage travel files.
• Assist with on-site coordination and emergency response.

Skills

Inbound tour consulting experience

Knowledge of tourism industry

Crisis management

Analytical skills

Negotiation skills

Experiential Creativity

Tools

Excel

Tourplan

MS Office

Teams

WETU

Job description

Groups and Incentives Operations Consultant – Johannesburg.

A leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.

Experience required:

• Minimum of 4 – 5 years previous inbound tour consulting experience required
• In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
• Good understanding of terms and conditions
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• A passion for delivering service excellence
• A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance
• Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
• Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
• Analytical skills
• Negotiation skills
• Experiential Creativity (Crafting Experiences)

Duties include:

• Accountable for coordinating and executing land tour programs and events
• Support the administrative preparation and management of travel files
• Must be available to travel with groups and assist with on-site coordination
• Provide proactive support to the Groups and Incentives team
• Maintain good relationships with partners
• Support and communication with theaccounts teams
• Maintain accurate and up-to-date information on all confirmed services
• Assist with thepreparation of all travel documentation and operating schedules
• Ensure compliance with country travel restrictions
• Be on call for any major emergencies
• Assisting with special projects and any other duties as assigned by Management