Group QA Manager: Transactional Quality & CI Leader

WNS Global Services; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading global services company in Durban is seeking a Group Manager - Transactional Quality to oversee the Quality Team and drive continuous improvement initiatives. The ideal candidate will have 3-4 years of QA management experience and a solid understanding of quality methodologies such as Lean six sigma and Kaizen. This role includes conducting root cause analysis, managing quality assurance tasks, and facilitating performance discussions with clients.

Qualifications

• 3-4 years of experience as a QA Manager.
• Understanding of quality methodologies like Lean six sigma and Kaizen.
• Experience in direct client management.

Responsibilities

• Oversee and manage the Quality Team.
• Conduct root cause analyses and communicate findings.
• Develop requirements for Quality Assurance capability.

Skills

Quality methodologies (Lean six sigma, Kaizen)

Client management

Team leadership

Education

Grade 12

Job description

A leading global services company in Durban is seeking a Group Manager - Transactional Quality to oversee the Quality Team and drive continuous improvement initiatives. The ideal candidate will have 3-4 years of QA management experience and a solid understanding of quality methodologies such as Lean six sigma and Kaizen. This role includes conducting root cause analysis, managing quality assurance tasks, and facilitating performance discussions with clients.